Problem Management Lead

3 days ago


Chicago, Illinois, United States Talon Professional Services Full time

About the Role

We are seeking a Problem Management Lead to join our team at Talon Professional Services. This role will be responsible for driving the root cause analysis and producing RCA documentation within SLA.

Key Responsibilities:

  • Manage major incidents from identification to service restoration and closure
  • Regular professional communication on major incidents to internal stakeholders

What You'll Need

To succeed in this role, you will need:

  • A strong understanding of problem management principles and practices
  • Excellent communication and analytical skills
  • The ability to work under pressure and manage multiple priorities

Compensation and Benefits

We offer a competitive salary range of $90,000 - $120,000 per annum, depending on experience. Additional benefits include a comprehensive health insurance package, flexible working arrangements, and opportunities for professional development.

About Us

Talon Professional Services is a leading provider of IT services and solutions. We pride ourselves on delivering high-quality services to our clients and fostering a collaborative and inclusive work environment.



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