Problem Management Lead
3 days ago
About the Role
We are seeking a Problem Management Lead to join our team at Talon Professional Services. This role will be responsible for driving the root cause analysis and producing RCA documentation within SLA.
Key Responsibilities:
- Manage major incidents from identification to service restoration and closure
- Regular professional communication on major incidents to internal stakeholders
What You'll Need
To succeed in this role, you will need:
- A strong understanding of problem management principles and practices
- Excellent communication and analytical skills
- The ability to work under pressure and manage multiple priorities
Compensation and Benefits
We offer a competitive salary range of $90,000 - $120,000 per annum, depending on experience. Additional benefits include a comprehensive health insurance package, flexible working arrangements, and opportunities for professional development.
About Us
Talon Professional Services is a leading provider of IT services and solutions. We pride ourselves on delivering high-quality services to our clients and fostering a collaborative and inclusive work environment.
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