Customer Success Representative

4 weeks ago


Rockville, Maryland, United States EdClub Full time

About the Role:

We are seeking a highly skilled and motivated Customer Success Representative to join our team at EdClub. As a key member of our customer success team, you will be responsible for driving customer satisfaction, retention, and growth.

Key Responsibilities:

  • Develop and Maintain Customer Relationships: Build and maintain strong relationships with our customers to ensure their continued satisfaction and growth.
  • Retain Existing Customers: Work closely with customers to understand their needs and provide solutions to retain their business.
  • Upsell and Cross-Sell: Identify opportunities to upsell and cross-sell our products and services to existing customers.
  • Provide Excellent Customer Service: Respond to customer inquiries, resolve issues, and provide exceptional customer service to ensure high levels of customer satisfaction.
  • Collaborate with Cross-Functional Teams: Work closely with our sales, marketing, and product teams to ensure seamless customer experiences and drive business growth.

Requirements:

  • Excellent Communication and Interpersonal Skills: Strong verbal and written communication skills, with the ability to build rapport with customers and colleagues.
  • Proven Customer Success Experience: A minimum of 2+ years of experience in a customer success or account management role, preferably in the SaaS industry.
  • Technical Skills: Proficient in CRM systems and other technical tools, with a strong understanding of software applications and technology.
  • Business Acumen: Strong business acumen, with the ability to analyze customer data and develop strategic plans to drive growth and retention.

What We Offer:

  • Competitive Compensation and Benefits: A comprehensive compensation package, including medical, dental, and vision insurance, 401(K) plan, and paid time off.
  • Opportunities for Growth and Development: A dynamic and supportive work environment, with opportunities for professional growth and development.
  • Flexible Work Arrangements: A flexible work arrangement policy, with the option to work remotely and have a healthy work-life balance.

EdClub is an Equal Opportunity Employer: We are committed to creating a diverse and inclusive work environment, and we welcome applications from qualified candidates from all backgrounds.



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