Customer Success Manager II

4 weeks ago


Rockville, Maryland, United States DealerOn Full time

Job Title: Customer Success Manager II

Job Summary:

We are seeking a highly motivated and organized Customer Success Manager II to join our Customer Support Team at DealerOn. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional support, and driving business growth.

Key Responsibilities:

  • Manage customer accounts, ensuring timely and effective support
  • Provide monthly product review (MPR) reporting and optimization recommendations to improve website performance
  • Analyze and review digital performance with customers, identifying areas for improvement
  • Complete website edits and troubleshoot issues to ensure high-quality support
  • Communicate strategy and KPIs to cross-functional teams, ensuring alignment and success
  • Prioritize and resolve escalated customer issues and requests
  • Manage multiple accounts simultaneously, tracking progress and updating stakeholders
  • Assist business leads in driving customer retention and identifying growth opportunities

Requirements:

  • Bachelor's degree or equivalent experience
  • Google Analytics Certified
  • 2+ years of customer support or account management experience
  • 1+ years of DealerOn experience, working in a customer-facing role
  • Dependable, follows instructions, and takes initiative to solve problems
  • Strong ability to work with cross-functional teams in a complex environment
  • Ability to react quickly and multi-task to meet changing priorities
  • Ability to de-escalate customer concerns and provide effective resolutions

About DealerOn:

We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an exceptional experience for both shoppers and dealers.

Perks and Benefits:

  • Medical, dental, and vision insurance
  • Company-matched 401K plan
  • Flexible PTO and sick leave
  • 6 weeks paid parental leave
  • 8 paid national holidays
  • Company-paid basic life insurance
  • Voluntary supplemental life insurance
  • Voluntary long-term/short-term disability insurance
  • Voluntary pet insurance
  • Optional healthcare/dependent care FSA account

Equal Opportunity Employer:

DealerOn is an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and participate in E-Verify.



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