Customer Success Manager II
4 weeks ago
Job Title: Customer Success Manager II
Job Summary:
We are seeking a highly motivated and organized Customer Success Manager II to join our Customer Support Team at DealerOn. As a key member of our team, you will be responsible for building and maintaining strong relationships with our customers, providing exceptional support, and driving business growth.
Key Responsibilities:
- Manage customer accounts, ensuring timely and effective support
- Provide monthly product review (MPR) reporting and optimization recommendations to improve website performance
- Analyze and review digital performance with customers, identifying areas for improvement
- Complete website edits and troubleshoot issues to ensure high-quality support
- Communicate strategy and KPIs to cross-functional teams, ensuring alignment and success
- Prioritize and resolve escalated customer issues and requests
- Manage multiple accounts simultaneously, tracking progress and updating stakeholders
- Assist business leads in driving customer retention and identifying growth opportunities
Requirements:
- Bachelor's degree or equivalent experience
- Google Analytics Certified
- 2+ years of customer support or account management experience
- 1+ years of DealerOn experience, working in a customer-facing role
- Dependable, follows instructions, and takes initiative to solve problems
- Strong ability to work with cross-functional teams in a complex environment
- Ability to react quickly and multi-task to meet changing priorities
- Ability to de-escalate customer concerns and provide effective resolutions
About DealerOn:
We are an online marketing company providing website and agency services to automotive dealerships across North and South America. We are known for our cutting-edge products that streamline the car buying process and provide an exceptional experience for both shoppers and dealers.
Perks and Benefits:
- Medical, dental, and vision insurance
- Company-matched 401K plan
- Flexible PTO and sick leave
- 6 weeks paid parental leave
- 8 paid national holidays
- Company-paid basic life insurance
- Voluntary supplemental life insurance
- Voluntary long-term/short-term disability insurance
- Voluntary pet insurance
- Optional healthcare/dependent care FSA account
Equal Opportunity Employer:
DealerOn is an equal opportunity employer, committed to creating an inclusive environment for all employees. We celebrate diversity and participate in E-Verify.
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