Human Resources Coordinator

4 weeks ago


North Chicago, Illinois, United States Collabera Full time
Job Summary

We are seeking a highly skilled HR Assistant to join our team at Collabera. As an HR Assistant, you will provide exceptional customer service support, assist employees and managers with HR transactions, and document inquiries and issues in our case management system.

Key Responsibilities
  • Provide customer service support via phone or other communication channels, answering general HR-related questions and resolving issues as needed.
  • Assist employees and managers with self-service HR transactions, guiding them through processes and resolving issues as needed.
  • Open and manage case tickets for inquiries related to HR, Payroll, Benefits, Talent, etc.
  • Document all inquiries, issues, and HR transactions in the case management system.
  • Input data into Workday and other HR systems to process requests.
  • Escalate inquiries to Tier II Functional Specialists when specific expertise is required.
Requirements
  • High School Diploma or GED equivalent.
  • 1+ year of experience in Human Resources.
  • 1+ year of experience in a customer service or case management role.
  • Strong attention to detail with the ability to multitask effectively.
  • Excellent interpersonal skills with the ability to provide empathetic customer service.
Preferred Qualifications
  • Proficiency in Spanish or French Canadian (a plus but not required).
  • Familiarity with HRIS systems such as Workday.
  • Experience handling sensitive and confidential information.


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