Technical Support Specialist

7 days ago

Atlanta, Georgia, United States Apogee Full time
About the Role

We're Apogee, a leading IT-services organization that specializes in higher education. Our mission is to provide top-notch IT infrastructure that meets the evolving needs of today's tech-savvy students.

As a Student Services Lead, you'll be the primary point of contact for our customers, providing exceptional support and guidance on internet connectivity, mobile wireless, and cable-related issues.

Key Responsibilities
  • Deliver outstanding customer service experiences, ensuring every interaction is positive and empowering.
  • Utilize strong communication skills to build rapport and clearly communicate with customers, addressing their technical concerns and resolving issues efficiently.
  • Develop a deep understanding of internet connectivity issues and troubleshoot problems effectively.
  • Provide phone, chat, and email support, leveraging previous experience in customer support roles.
  • Stay up-to-date with the latest technology trends and advancements, ensuring you're equipped to handle complex technical issues.
Requirements
  • Previous experience in a customer support role, with a strong background in technical support.
  • Excellent phone and verbal communication skills, along with active listening and problem-solving abilities.
  • Familiarity with CRM systems and practices, with a customer-centric approach.
  • Ability to multitask, set priorities, and manage time effectively in a fast-paced environment.
What We Offer
  • An attractive salary and comprehensive benefits package, including health insurance and a monthly technology stipend.
  • Opportunities for career development and growth, with a focus on employee empowerment and recognition.
  • A dynamic and inclusive work environment, committed to diversity and inclusion, with employee-led groups promoting civic awareness and advocacy.

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