Customer Accounts Manager
4 weeks ago
The Customer Accounts Manager plays a crucial role in driving the success of our stores by leading the customer accounts department. This position is responsible for achieving company standards for collections and lease renewals, while strategically influencing team performance to help our customers achieve their ownership goals.
Key Responsibilities- Manage customer accounts, including maintaining updated customer information and documenting all customer payment appointments
- Assist the General Manager with operational functions, such as account recommendations, payment frequency, and payment history
- Build authentic customer relationships to support customers in their ownership goals and drive sales
- Manage the collections process by counseling customers to gain timely lease/merchandise renewals
- Review and close lease agreements, including confirming customer identification, collecting money, and obtaining customer signatures
- Monitor and maintain customers' contact information and accuracy
- Lead the accounts staff to achieve daily, weekly, and monthly accounts department goals
- At least 21 years old with a valid state Driver's License and compliance with the Company's Driver Qualification Policy
- Ability to work a schedule of hours varying from 8 am to 9 pm
- Ability to lift up to 50 lbs. without help and up to 300 lbs. with the assistance of a dolly
- Two years of college or two years of previous management experience preferred
- High School diploma or equivalent preferred
- Excellent interpersonal and communication skills
- High energy with the ability to effectively perform all functions of the store and multitasking effectively
Aaron's is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary range of $15.00 to $15.75, plus incentive pay based on performance. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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