Service Manager

11 hours ago


Charlotte, North Carolina, United States Mill Creek Residential Full time
About the Role

We are seeking a highly skilled and experienced Service Manager to join our team at Mill Creek Residential. As a Service Manager, you will be responsible for maintaining the physical condition and appearance of one or more assigned communities, ensuring compliance with operating and safety standards.

Key Responsibilities
  • Routinely inspect community grounds and buildings to identify maintenance projects and prioritize repairs
  • Monitor inventory of tools, supplies, and spare parts for common issues and emergency situations
  • Schedule and perform routine preventive maintenance on equipment and tools
  • Respond to resident requests in a timely manner, delivering excellent customer service
  • Maintain accurate records of preventive maintenance, service requests, and expenditures
  • Identify utility meter cut-offs, apartment and fixture cut-offs, and sewer clean-outs, and prepare maps indicating same
  • Oversee work of internal and external vendors and maintenance service suppliers
  • Collaborate with General Manager and/or Community Manager in hiring, training, and supervision of the service team
  • Assist in creating schedules for Service Technicians, Housekeepers, Porters, and Groundskeepers
  • Work with Community Manager to develop and implement programs to control maintenance expenses
  • Assist in preparation of maintenance budgets and safety meetings
Requirements
  • High School diploma or equivalent (GED) preferred
  • 5+ years maintenance technician work or related experience
  • HVAC Certification required
  • CAMT and CPO certifications preferred
  • Multi-family housing experience helpful
  • Capacity to read, write, and speak English, as demonstrated by clear and concise written and verbal communication
  • General computer skills in Microsoft Office and property management software
About Mill Creek Residential

Mill Creek Residential is a multifamily company focused on construction, development, acquisition, and operations of rental communities in desirable markets coast-to-coast. We are committed to ensuring a diverse, equitable, and inclusive environment for our resident customers and associates.

We offer a competitive compensation package, comprehensive medical, dental, and vision benefits, employer-sponsored short and long-term disability, life, and ADD insurance, 401(k) with employer matching, and paid time off benefits.

Join our team and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart, and together



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