Customer Service Representative

2 weeks ago


Huntsville, Alabama, United States Alabama Credit Union Full time

**Job Summary**

At Alabama Credit Union, we are seeking a highly skilled and customer-focused Member Service Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional service to our members, ensuring their needs are met and exceeded.

**Key Responsibilities**

  • Provide outstanding service to members, responding to their inquiries and resolving issues in a timely and professional manner.
  • Process transactions, manage member accounts, and perform other administrative tasks as needed.
  • Develop and maintain knowledge of credit union products and services, including loans, IRAs, and other financial products.
  • Collaborate with other team members to achieve departmental goals and objectives.
  • Stay up-to-date on industry trends and regulatory requirements, ensuring compliance with all relevant laws and regulations.

**Requirements**

  • Bachelor's degree in a related field or equivalent experience.
  • Excellent communication and interpersonal skills, with the ability to work effectively with members, colleagues, and management.
  • Strong analytical and problem-solving skills, with the ability to think critically and make sound decisions.
  • Proficiency in Microsoft Office and other relevant software applications.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.

**Preferred Qualifications**

  • One to three years of experience in a similar role, preferably in a financial institution or credit union.
  • Advanced knowledge of financial products and services, including loans, IRAs, and other investment products.
  • Bilingual (Spanish) or proficiency in other languages.

**What We Offer**

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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