Customer Service Representative
1 day ago
Customer Service Representative
About the Role
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our Client Services team, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns, and ensuring their satisfaction with our products and services.
Key Responsibilities
- Process transactions over the phone and resolve customer inquiries and complaints via phone, email, or web-based chat system.
- Use telephone to reach out to customers on a routine basis to proactively maintain customer satisfaction.
- Provide information about products and services, and route calls to the proper department for resolution when necessary.
- Escalate customers to supervisors or more experienced employees when necessary, and utilize established knowledge base to answer clients' questions.
- Closes out or opens call records, and utilizes computer technology to handle high call volumes.
- Utilizes scripts to answer common questions, and compiles reports on overall customer satisfaction.
- Works with account manager to ensure proper customer service is being delivered, and maintains a high level of professionalism with clients and establishes a positive rapport with every caller.
Requirements
- High School Diploma or equivalent required.
- Bilingual a plus.
- Truck Compliance Experience a plus.
- Insurance License a plus.
- Customer Service experience.
- Experience with Five9 Call Center Platform a plus.
- Ability to work as a cohesive piece of an established team is a must.
Cleartrackhr is an Equal Opportunity Employer
Location
Huntsville, Alabama
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