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Front Desk Ambassador

2 months ago

Longboat Key, Florida, United States Marriott Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at The St. Regis Longboat Key Resort. As a Front Desk Agent, you will be responsible for delivering exceptional guest experiences, ensuring seamless check-in and check-out processes, and providing personalized service to our valued guests.

Key Responsibilities
  • Process guest arrivals and departures, ensuring accurate and efficient check-in and check-out procedures.
  • Provide personalized service to guests, responding to their needs and requests in a timely and professional manner.
  • Manage guest room assignments, ensuring accurate and efficient room allocation.
  • Process guest payments, handling cash, credit card transactions, and other payment methods.
  • Respond to guest inquiries and resolve any issues or concerns in a professional and courteous manner.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
Requirements
  • High school diploma or equivalent required.
  • No prior work experience required, but a positive attitude and willingness to learn are essential.
  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • Ability to work in a fast-paced environment, with a high level of accuracy and attention to detail.
  • Physical ability to stand for long periods, move around the hotel, and lift up to 10 pounds.
About Us

Marriott International is a global hospitality company with a portfolio of brands that offer exceptional guest experiences. We are committed to delivering excellence in every aspect of our business, from customer service to operational efficiency. As a Front Desk Agent with Marriott, you will be part of a dynamic team that is dedicated to making every guest feel welcome and valued.