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Client Support Specialist

2 months ago

Fort Myers, Florida, United States Alta Resources Full time

About the Role:

Alta Resources is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities:

  • Provide Professional Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Build Relationships: Establish and maintain strong relationships with clients, understanding their needs and preferences to deliver personalized service.
  • Problem-Solving: Analyze and resolve complex customer issues, using critical thinking and effective communication skills.
  • Communication: Clearly and concisely communicate with clients, both verbally and in writing, to ensure their needs are met.
  • Documentation: Maintain accurate and detailed records of customer interactions, including issues, resolutions, and follow-up actions.
  • Team Collaboration: Work closely with internal teams to ensure seamless communication and effective issue resolution.

Requirements:

  • High School Diploma or Equivalent: Required.
  • Previous Customer Service Experience: Required.
  • Excellent Communication and Interpersonal Skills: Essential.
  • Problem-Solving and Analytical Skills: Required.
  • Ability to Work in a Fast-Paced Environment: Essential.

What We Offer:

  • Competitive Salary: We offer a competitive salary and benefits package.
  • Opportunities for Growth: We are committed to helping our employees grow and develop their careers.
  • Collaborative Work Environment: We foster a collaborative and supportive work environment.