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Client Support Specialist
2 months ago
Customer Service Representative
Job Category: Customer Service Requisition Number: CUSTO02568
Job Details
Overview:
The Customer Service Representative is tasked with ensuring prompt, accurate, and timely responses to customer inquiries and issues that arise in the typical business operations of Cleaver-Brooks.
Role Responsibilities:
The individual in this position will assist both internal and external clients by providing solutions to account-related questions, inquiries regarding shipping statuses, material orders, technical applications, problem resolution, and other related concerns.
Qualifications:
Education:
An Associate's degree in a Business or Technical field is required, while a Bachelor's degree is preferred.
Experience:
A minimum of two years of relevant Customer Service or Call Center experience is required. Candidates with five or more years of related experience may be considered in lieu of educational qualifications.
Key Responsibilities:
- Efficiently resolve customer complaints through various communication channels, including phone and email.
- Provide customers with insights regarding orders, quotes, shipping dates, services, and general technical support.
- Act as a liaison between customers, field sales personnel, and internal staff at Cleaver-Brooks.
- Direct customers to the appropriate internal resources as necessary.
- Build and nurture strong relationships with customers.
- Maintain comprehensive records of customer inquiries, returns, complaints, and errors to ensure proper follow-up.
- Foster positive professional relationships with all functional teams within Cleaver-Brooks and its operational facilities.
- Exemplify the core values and principles of Cleaver-Brooks in all customer and field interactions.
- Utilize intellect, creativity, adaptability, judgment, and management skills to achieve desired outcomes.
- Ensure that tasks and company projects are completed efficiently and cost-effectively.
- Support colleagues and management with both internal and external projects.
- Adhere to company policies and procedures.
- Perform other duties as assigned.
Physical Requirements:
The role requires some simple but rapid hand operations and basic muscular movements.
Work Environment:
Normal office, shop, or field conditions with occasional minor discomforts. Minimal exposure to hazards.
Benefits:
Cleaver-Brooks offers a competitive salary along with a comprehensive benefits package, which includes medical, dental, vision, flexible spending accounts, wellness benefits, life insurance, short-term and long-term disability, a cash-matching 401(k) plan, generous vacation time, and 11 paid holidays.
About Cleaver-Brooks:
Cleaver-Brooks is a leader in providing fully integrated boiler and burner systems. Our unmatched distribution network allows us to deliver essential knowledge, service, training, and support that contribute to long-term performance. Our customers recognize us as the sole equipment provider that manufactures boilers, burners, controls, and a complete range of ancillary and aftermarket products. Our unique single-source capability enables us to provide fully integrated boiler room solutions that minimize overall costs and optimize space. We focus on delivering products that offer the most efficient, reliable, safe, and environmentally sustainable solutions, setting us apart in the marketplace. Cleaver-Brooks continues an 80+ year legacy of providing exceptional products designed to deliver unparalleled performance through commitment.
Skills:
Preferred:
Complex Problem Solving: Novice Oral/Written Communication: Novice Active Listening: Advanced
Education:
Required:
Associate's degree or higher in Business or a related field.
Experience:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.
