Financial Operations Coordinator

7 days ago

New York, New York, United States Anthos Home Full time
About Us

Anthos|Home is a pioneering organization dedicated to providing stable housing solutions for vulnerable New Yorkers. We're seeking a highly skilled and experienced Operations Specialist - Financial Services to join our team and contribute to our mission of creating a better living environment for those in need.

The Role

The Operations Specialist - Financial Services reports to the Operations Supervisor and will play a critical role in supporting the Housing Acquisition and Tenant Coordination teams. This position will involve providing administrative support, working closely with external partners, government agencies, nonprofits, landlords, and internal teams.

Key Responsibilities
  • Process and manage property payments, including vacant unit agreements, ensuring timely and accurate transactions.
  • Handle participant arrears, liaising with agencies and stakeholders as needed to resolve issues efficiently.
  • Oversee broker and property owner communications for document submission, maintaining effective relationships and ensuring compliance.
  • Facilitate efficient move-in processes and apartment matching, ensuring a seamless experience for tenants and landlords.
  • Maintain confidential tenant and landlord records, adhering to data protection protocols.
  • Create Salesforce reports and dashboards for project teams, providing valuable insights and analytics.
  • Manage vendor relationships, including scheduling repairs and inspections, to ensure timely and cost-effective services.
  • Coordinate unit furnishing, moving, and renter's insurance, ensuring a smooth transition for tenants.
  • Ensure data integrity and compliance with internal controls, maintaining a high level of accuracy and attention to detail.
  • Collaborate with accounting partners on payment tracking and audits, ensuring financial accuracy and transparency.
  • Provide excellent customer service while maintaining confidentiality, responding to tenant and landlord inquiries in a timely and professional manner.
  • Perform other duties as assigned by Supervisor, contributing to the overall success of the organization.
Qualifications and Skills
  • Bachelor's degree, and if not, candidate must have three years or more of experience working in administrative or operations support roles.
  • 3+ years in financial operations, housing/real estate experience preferred.
  • Advanced proficiency in MS Office; CRM experience (e.g., Salesforce) a plus.
  • Strong time management and multitasking abilities, with a focus on prioritizing tasks and meeting deadlines.
  • Detail-oriented with excellent problem-solving skills, able to analyze complex issues and develop effective solutions.
  • Exceptional communication, analytical, and organizational skills, with the ability to work effectively in a team environment.
  • Experience in apartment repairs or real estate management beneficial.
  • Ability to work independently and collaboratively, with a strong sense of adaptability and flexibility.
  • Passion for the organization's mission, with a commitment to creating a better living environment for vulnerable New Yorkers.
  • Comfortable in diverse environments, with a strong sense of cultural awareness and sensitivity.
  • Lease agreement management experience advantageous.
Compensation and Benefits
  • Competitive starting salary: $65,000-$70,000.
  • Hybrid work environment (3-5 days in office/field per week).
  • Comprehensive benefits package including:
    • Health, dental, and vision insurance.
    • 401(k) with 4% employer match.
    • Generous paid time off.
    • Summer Fridays in August.
    • Professional development opportunities.
    • Wellness perks: Weekly yoga classes, Peloton and meditation app subscriptions.

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