Administrative Lab Coordinator

2 weeks ago

Newton, United States Dana-Farber Cancer Institute Full time
Job Title: Administrative Lab Coordinator

This is a fully onsite role that requires strong administrative skills and attention to detail. As an Administrative Lab Coordinator, you will be responsible for departmental administrative tasks and the review of complex patient appointment sets and associated lab work.

Key Responsibilities:
  • Verify complex appointment sets across disciplines for oncology patients in accordance with scheduling guidelines
  • Acquire, enter, and link verbal lab orders from Providers
  • Maintain confidentiality of Protected Health Information (PHI)
  • Perform past-pending reconciliations
  • Provide superior customer service to all patients, family members, physicians, and staff in accordance with the DFCI Customer Service Standards
  • Perform front desk check-in functions: verify patient identification, print patient wristbands, assign Real-Time Locating System (RTLS) badges, and ask patients screening questions
  • Notify nursing and lab staff of issues as needed
  • Answer telephone and provide general disease or program-specific information to callers within the scope of knowledge and authority
  • Review missing labs reports and work with staff from other departments to resolve missing labs
  • Identify inconsistencies with, or outstanding questions regarding lab panel orders. Work directly with Providers to reconcile the order to prevent a delay for the patient
  • Transport wheelchair patients or arrange for patient Escorts and/or wheelchairs
  • Create orders and import outside images from digital media into Epic
  • Understand and use Picture Archiving and Communication System (PACS), applicable image upload software, and computer equipment to import images from digital media to PACS
  • Troubleshoot images and collaborate with Imaging Department, when necessary, to resolve and successfully import images into PACS
  • Manage and reconcile all patient CDs from intake to upload completion. Work collaboratively with team members to ensure efficient completion of daily work queue
  • Mailing requested CDs back to patient or discarding of CDs per departmental guidelines
Requirements:
  • Bachelor's degree preferred
  • Prior customer service experience preferred
  • Excellent verbal and written communication skills
  • Excellent customer service skills and ability to perform under pressure
  • Ability to multi-task and function as an integral member of the team
  • Strong organizational, problem-solving, and critical thinking skills
  • Ability to adapt to ever-changing environment and able to toggle between multiple systems during the day
  • Demonstrated flexibility and ability to take on additional responsibilities as situations require
About Dana-Farber Cancer Institute:

Dana-Farber Cancer Institute is a world-renowned cancer treatment and research center. We are committed to providing the best possible care to our patients and their families. We are an equal opportunity employer and welcome applications from diverse candidates.

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