Customer Service Liaison for Resorts Atlantic City

3 days ago


New York, New York, United States Resorts Atlantic City Full time
Job Summary:

The Customer Service Liaison plays a vital role in ensuring the success of our hotel operations. This key position involves developing and maintaining strong relationships with guests, colleagues, and management to deliver exceptional customer experiences.

Core Responsibilities:

  • Act as a liaison between guests and management to address concerns and resolve issues.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Collaborate with the front desk team to ensure seamless check-in and check-out processes.
  • Communicate effectively with colleagues and management to share knowledge and best practices.
  • Maintain accurate records of customer interactions and provide regular feedback to management.

Requirements:

  • High school diploma or equivalent required.
  • Strong communication and interpersonal skills, with the ability to work effectively with diverse groups.
  • Able to work in a fast-paced environment with frequent interruptions and adapt to changing priorities.


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