Atlantic City Guest Services Manager

3 weeks ago


New York, New York, United States Caesars Entertainment Full time
Job Title

Atlantic City Guest Services Manager

About Us

Caesars Entertainment is a leading hospitality company with a rich history of creating memorable experiences for our guests. We are seeking a highly skilled and experienced individual to join our team as an Atlantic City Guest Services Manager.

Job Description

In this role, you will be responsible for leading our customer service team and ensuring that our guests receive exceptional service and support. You will be responsible for managing customer interactions, resolving issues, and implementing strategies to improve customer satisfaction.

You will be working closely with our front desk, housekeeping, maintenance, and bell desk teams to ensure seamless delivery of services to our guests. Additionally, you will be responsible for maintaining accurate records of guest interactions and communicating with our departments to ensure prompt resolution of issues.

As an Atlantic City Guest Services Manager, you will be expected to possess excellent leadership and communication skills, as well as the ability to work effectively in a fast-paced environment.

This is an exciting opportunity to join a dynamic team and contribute to the success of Caesars Entertainment. If you have a passion for delivering exceptional customer service, a strong work ethic, and a willingness to lead, we encourage you to apply.

Required Skills and Qualifications
  • High School diploma or equivalent required
  • Casino experience or other related customer service experience preferred
  • Strong leadership and communication skills required
  • Excellent written and verbal communication skills required
  • Pleasant and professional demeanor at all times required
  • Proficient in Microsoft Office applications including: Word, Access, and Excel
Salary

The estimated salary for this position is $70,000 - $90,000 per year, depending on experience.



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