Current jobs related to Talent Management Specialist - Orlando, Florida - The National Society of Leadership and Success
-
Sales Talent Acquisition Specialist
1 week ago
Orlando, Florida, United States SkyBridge Resources Full timeAs a Sales Talent Acquisition Specialist at SkyBridge Resources, you will work closely with our clients and Sales Managers to identify, screen, and hire qualified candidates for contract and permanent positions. This is a production-based environment where you will get out what you put in. We provide all necessary training and feedback to help you reach your...
-
Talent Acquisition Specialist
3 days ago
Orlando, Florida, United States Randstad Full timeDrive Talent Acquisition StrategyRandstad is supporting a leading wealth management firm in hiring Talent Acquisition Specialists to support their Branch Network and Client-Facing teams. In this role, you'll drive our talent acquisition strategy, partnering with key stakeholders and Human Resources to attract and secure quality hires for challenging and...
-
Senior Talent Manager
4 weeks ago
Orlando, Florida, United States Jabil Circuit, Inc. Full timeJob SummaryThe Senior Manager: Talent Partners, Business Units & Functions is a strategic leader responsible for driving talent management initiatives and fostering a high-performance culture for the Business Unit and enterprise functions.This role reports into the Senior Director of Talent Management and collaborates closely with senior executives, HR...
-
Talent Acquisition Specialist
4 weeks ago
Orlando, Florida, United States ACOUSTI Full timeTalent Acquisition ManagerWe are seeking a seasoned Talent Acquisition Manager to spearhead the development and implementation of our talent acquisition processes. This key role will play a pivotal part in designing and building the framework for our recruitment practices, ensuring consistency and efficiency across all hiring initiatives.As a strategic...
-
Talent Acquisition Professional
2 weeks ago
Orlando, Florida, United States Sparibis Full timeJob SummaryWe are seeking a highly skilled Talent Acquisition Specialist to join our team at Sparibis LLC. As a key member of our recruitment team, you will be responsible for sourcing and screening top talent for our clients in the IT industry.Key ResponsibilitiesSource and screen candidates for IT roles, utilizing Boolean search techniques and creative...
-
Talent Acquisition Professional
4 weeks ago
Orlando, Florida, United States Metro One LPSG Full timeTalent Acquisition SpecialistAt Metro One LPSG, we are seeking a highly skilled Talent Acquisition Specialist to join our team. This is a hands-on role responsible for full cycle recruiting, employee engagement, and assisting with training. The successful candidate will be responsible for recruiting throughout the state of Florida, starting with...
-
Electrical Controls Specialist
2 weeks ago
Orlando, Florida, United States Talent Masters Full timeAbout the JobTalent Masters is seeking a highly skilled Electrical Controls Specialist to join our team. As a key member of our engineering team, you will be responsible for designing and implementing electrical control systems for large-scale projects.About UsTalent Masters is a leading engineering company with over 35 years of experience in the industry....
-
Talent Acquisition Professional
3 weeks ago
Orlando, Florida, United States Sparibis Full timeJob SummaryWe are seeking a highly skilled Talent Acquisition Specialist to join our team at Sparibis LLC. As a key member of our recruitment team, you will be responsible for sourcing and screening top talent for various IT roles. Your primary focus will be on identifying, attracting, and hiring the best candidates for our clients.Key ResponsibilitiesSource...
-
Technical Talent Acquisition Specialist
1 month ago
Orlando, Florida, United States GCS Full timeCompany OverviewGCS is a leading technology company with a rich history of connecting exceptional talent with groundbreaking organizations. With over 34 years of experience, we have built extensive global networks of innovators and placed them in businesses that are shaping the future.Position OverviewWe are seeking a dynamic and motivated Technical...
-
Technical Talent Acquisition Specialist
2 weeks ago
Orlando, Florida, United States GCS Full timeCompany Overview:GCS is a leading technology company with a rich history of connecting exceptional talent with groundbreaking businesses. For over 34 years, we have been a leader in innovation, building extensive global networks of innovators and placing them in businesses that are shaping the future.Position Overview:We are seeking a dynamic and motivated...
-
Technical Talent Acquisition Specialist
2 weeks ago
Orlando, Florida, United States GCS Full timeAbout GCS:GCS is a leading technology recruitment agency with over 34 years of experience in connecting top talent with innovative companies. Our team is passionate about fostering a collaborative and growth-oriented work environment, dedicated to delivering exceptional service to both clients and candidates.Job Overview:We are seeking a skilled Technical...
-
Technical Talent Acquisition Specialist
1 week ago
Orlando, Florida, United States GCS Full timeAbout the Role:We are seeking a skilled Technical Recruiter to join our team in Orlando, Florida. As a key player in our recruitment process, you will leverage your expertise in sourcing and recruiting to drive our talent acquisition efforts, ensuring we continue to provide the highest level of service to both our clients and candidates.Key...
-
Talent Development Specialist
3 weeks ago
Orlando, Florida, United States Lockheed Martin Corporation Full timeUnlock Your Potential with Lockheed MartinAt Lockheed Martin, we're committed to empowering our employees to reach their full potential. As a Human Resources Intern, you'll play a vital role in supporting our Talent & Organizational Capability team in driving business success.Key Responsibilities:Support employee engagement initiatives to foster a positive...
-
Business Development Manager
1 month ago
Orlando, Florida, United States Interior Talent Full timeAccount Manager OpportunityWe are seeking a skilled Account Manager to join our team at Interior Talent, a boutique recruitment firm specializing in Architecture, Interior Design, Engineering, Retail, and Manufacturing Industries.The ideal candidate will be a motivated self-starter with exceptional communication and organizational skills, able to manage a...
-
Account Manager
1 week ago
Orlando, Florida, United States Interior Talent Full timeJob Title: Account ManagerJob Description:We are seeking a highly motivated and experienced Account Manager to join our team at Interior Talent. As an Account Manager, you will be responsible for building and maintaining strong relationships with our clients, identifying their recruitment needs, and providing tailored solutions to meet those needs.Key...
-
Physician Marketing Specialist
2 weeks ago
Orlando, Florida, United States 24 Seven Talent Full timeJob SummaryWe are seeking a highly skilled Physician Marketing Specialist to join our team at 24 Seven Talent. As a key member of our marketing team, you will be responsible for developing and executing a strategic plan to support the goals of our organization.Key ResponsibilitiesDevelop and execute a comprehensive marketing plan to generate awareness and...
-
Talent Acquisition Director
4 weeks ago
Orlando, Florida, United States Loyal Source Government Services Full timeTalent Acquisition Manager Job DescriptionWe are seeking a highly skilled Talent Acquisition Manager to join our team at Loyal Source Government Services. As a key member of our workforce solutions provider, you will be responsible for developing and implementing effective recruitment strategies to attract top talent for our clients.Key Responsibilities:Lead...
-
Talent Acquisition Director
4 weeks ago
Orlando, Florida, United States Loyal Source Government Services Full timeTalent Acquisition Manager Job DescriptionWe are seeking a highly skilled Talent Acquisition Manager to join our team at Loyal Source Government Services. As a key member of our workforce solutions provider, you will be responsible for developing and implementing effective recruitment strategies to attract top talent for our clients.Key Responsibilities:Lead...
-
Business Development Manager
4 weeks ago
Orlando, Florida, United States Talent Corps Full timeAccount Manager Job DescriptionTalent Corps is seeking a dynamic and results-driven Account Manager to join our team. As an Account Manager, you will be responsible for fostering relationships with current and new customers, advocating for their needs, and working closely with internal departments to ensure their requirements are met.Key...
-
Wealth Management Specialist
1 week ago
Orlando, Florida, United States Talently Recruiting Full timeJob OverviewWe are seeking a seasoned Wealth Management Specialist to join our team at Talently Recruiting. As a key member of our advisory team, you will be responsible for managing the day-to-day advisory and estate planning needs of high net worth and ultra-high net worth individuals and their families.Key ResponsibilitiesPrimary relationship manager for...
Talent Management Specialist
2 months ago
Join a vibrant community dedicated to empowering individuals to pursue their aspirations and enhance their well-being. We are on a mission to create a world where people thrive and positively influence those around them. Are you ready to contribute to this vision?
Consider the following questions to see if this role aligns with your aspirations:
- Do you want to leverage your skills to make a meaningful difference in the lives of others?
- Are you motivated by the opportunity to impact a large number of individuals each year?
- Are you eager to be part of a dynamic organization that values growth and adaptability?
- Would you enjoy collaborating with colleagues whom you admire and can learn from?
- Do you seek a workplace that prioritizes your professional development and encourages you to shape your own career path?
Our core principle is: "Are we maximizing our positive impact on the greatest number of individuals?" If this resonates with you, let’s work together to make a difference.
This is a full-time hourly position.
Position Summary:
The Workforce Specialist will be an integral part of a team of over 100 dedicated professionals in a supportive, fast-paced entrepreneurial setting. The National Society of Leadership and Success (NSLS) stands as the largest accredited leadership honor society in the United States, boasting over 700 chapters and more than 1.5 million members. In this role, you will oversee the daily operations of the Member Experience Support Team, ensuring compliance with quality standards, timelines, and budgetary constraints while delivering an exceptional experience for both employees and members.
This position is a key component of the Member Experience Team, reporting directly to the Director of Member Experience. As a vital part of our virtual Customer Care Contact Center, the Workforce Specialist will provide real-time and intraday management of contact center tools, queues, resources, and personnel, ensuring that we meet our objectives for timely customer support.
With a focus on real-time leadership, task assignments, and immediate adjustments based on performance metrics, the Workforce Specialist plays a crucial role in enhancing service levels and coverage. Key responsibilities include:
Key Responsibilities:
- Deliver intraday reporting on all queues, tools, resources, and staff to ensure adherence to SLA guidelines and contact center performance metrics.
- Monitor omnichannel queues in real-time across various platforms, optimizing service levels through effective leadership.
- Enhance the customer experience by providing constructive feedback to the Member Experience Leadership team, coordinating strategies for peak call volumes, identifying training requirements, and supplying analytical insights.
- Generate comprehensive reports and audits on workforce performance and contact center operations, analyzing call volume, average handling time (AHT), and attendance trends using multiple contact center platforms.
- Update daily schedules and work assignments, making necessary adjustments based on staffing needs and workflow dynamics.
- Maintain ongoing communication with Operations teams to align staffing adjustments with current and projected results.
- Monitor agent adherence for unreported absences and escalate issues to the Team Lead.
- Produce staffing efficiency reports on a daily, weekly, monthly, and annual basis, evaluating agent schedules and ensuring timely updates in scheduling systems.
- Develop short and long-term staffing models, including scenario analyses based on service level objectives and AHT, providing recommendations based on findings.
- Submit IT/Jira Help Desk Tickets and vendor requests related to contact center operations.
- Perform additional related duties as assigned, ensuring a commitment to excellence and delivering outstanding service to both internal and external stakeholders.
Qualifications:
- A bachelor's degree or equivalent professional experience is preferred.
- At least two years of experience in workforce management functions, particularly real-time management, within an omni-channel contact center environment.
- Familiarity with contact center tools and resources, such as 8x8 phone systems and HubSpot service hub.
- Proven experience managing work assignments in a fast-paced environment with omnichannel queues and oversight of schedule adherence and contact center metrics.
- Experience in creating and analyzing reports to provide management with real-time insights.
- Proficient in G Suite, with a strong emphasis on reporting in both Excel and Google Sheets.
The National Society of Leadership and Success is an equal opportunity employer committed to fostering diversity, equality, and inclusion.
For more information about our organization, please visit our website.