Pet Service Representative

6 days ago


Highland, California, United States Highland Village Pet Hospital Full time
Job Summary

We are seeking a skilled and compassionate Pet Service Representative to join our team at Highland Village Pet Hospital.

Responsibilities
  • Deliver exceptional client service, ensuring a positive experience for pet owners and their pets.
  • Schedule appointments, surgeries, and follow-up visits efficiently, considering the veterinarian's daily schedule.
  • Provide timely and accurate information to clients through phone and email communication.
  • Ensure accurate record-keeping and patient information updates through check-in and check-out processes.
  • Process financial transactions, generate invoices, and handle client payments.
  • Maintain a clean and organized reception area, promoting a welcoming environment for clients and their pets.
  • Communicate effectively with the veterinary team, providing essential information about incoming patients and their needs.
  • Manage medical records, ensuring accuracy, confidentiality, and compliance with relevant regulations.
  • Coordinate patient care, including prescription refills and client requests.
  • Collaborate with colleagues to resolve client concerns, escalating complex issues when necessary.
  • Offer compassionate support to clients during challenging situations.
About the Position
  • An estimated annual salary of $45,000 - $60,000, depending on experience.
  • Benefits include employee discounts on veterinary services and a supportive work environment.
  • The ideal candidate will have previous experience in a veterinary clinic, animal hospital, or customer service role and possess strong communication and interpersonal skills.


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