Customer Service Specialist

4 weeks ago


Lake Bluff, Illinois, United States Tandym Group Full time

Customer Service Specialist

About the Role

Tandym Group is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service and support to our retail customers and end-users.

Responsibilities

* Provide timely and effective support to customers via phone, email, and online portals
* Troubleshoot and resolve customer issues in a professional and courteous manner
* Collaborate with internal teams to ensure seamless customer experience
* Maintain accurate records of customer interactions and issues
* Develop and implement process improvements to enhance customer satisfaction

Requirements

* 1+ year of experience in a customer service or general office administration role
* Associate's degree or equivalent experience
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment and prioritize multiple tasks
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office Suite and customer relationship management software

What We Offer

* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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