Communication Center Director

1 week ago


Baltimore, Maryland, United States Johns Hopkins University Full time
Job Summary

We are seeking a highly skilled Director of Communication Operations to join our team at Johns Hopkins University. This individual will be responsible for overseeing the planning, organizing, and managing multiple communications and dispatch centers located throughout our campuses.

Key Responsibilities:
  • Serve as the primary point of accountability for the department's performance.
  • Work closely with JHPS and JHPD leadership in setting and carrying out the vision, mission, and objectives for the Department.
  • Provide vision, direction, and subject matter expertise in the field of 9-1-1 and public safety communication operations.
  • Work with JHPS leadership to establish and maintain a real-time crime center to support the JHPD.

About the Role

  • This is an exciting opportunity to lead a team of professionals who provide emergency and non-emergency dispatch services for JHPS.
  • The ideal candidate will have a strong background in communications operations, including call center management, 911 systems, and emergency communications.
  • A Master's Degree or higher in a related field is preferred.
  • The selected candidate will also possess ENP certification through the National Emergency Number Association (NENA).

Salary and Benefits

The salary range for this position is $99,800 - $175,000 annually, commensurate with experience. The University offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Requirements

  • Bachelor's Degree required; additional education may substitute for required experience.
  • Ten years' progressively responsible related experience working within communications operations, including at least 2 years supervisory experience.


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