Customer Support Specialist

2 weeks ago


Tampa, Florida, United States American Cybersystems Full time
Company Overview:
American Cybersystems is a leading provider of technology solutions, committed to delivering exceptional service and support to our clients.

Position:
Technical Support

Position Type:
Full-time/Contract to hire

Job Duration:
6 Months Possible temp to perm

Location:
Remote

Schedule:
Standard business hours

Compensation:
$20/hr on W2

Key Responsibilities:
  • Address and resolve customer inquiries related to product installation, functionality, and compatibility.
  • Diagnose and troubleshoot software application issues, providing effective solutions.
  • Collaborate with internal teams to develop and refine support processes and documentation.
  • Maintain comprehensive knowledge of products and services to enhance customer experience.
  • Document recurring technical issues to contribute to product improvement initiatives.
  • Act as a liaison for customers, advocating for their needs and concerns.
  • Utilize various tools and systems to address technical challenges and ensure customer satisfaction.

Required Skills:
  • Basic understanding of networking, server operations, and software methodologies.
  • Strong interpersonal skills and technical knowledge are essential for effective customer interaction.
  • Ability to work independently and collaboratively within a team environment.
  • Excellent verbal and written communication skills for customer correspondence.
  • Capacity to learn quickly and adapt to new information and changes.
  • Judgment and discretion in escalating complex issues.

Education:
Bachelor's degree in Business Administration, Computer Science, or a related field; or 4 years of relevant experience in lieu of a degree.

Benefits:
American Cybersystems offers a comprehensive benefits package, including medical and pharmacy coverage, dental and vision insurance, 401(k), and various paid leave options, among others.

About American Cybersystems:
Founded with a commitment to excellence, American Cybersystems employs a diverse workforce dedicated to providing innovative technology solutions. We prioritize a supportive work environment that fosters growth and development for all employees.

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