Housekeeping Operations Manager

6 days ago


Los Angeles, California, United States HYATT Hotels Full time

Job Summary:

The Housekeeping Supervisor is a key member of the HYATT Hotels team, responsible for overseeing the daily operations of the Housekeeping department. This role requires a strong leader who can motivate and guide a team of housekeepers to deliver exceptional guest experiences.

Key Responsibilities:

  • Oversee the daily activities of the Housekeeping team, ensuring that all guest rooms and public areas are clean and well-maintained.
  • Coordinate room cleaning schedules and ensure that all rooms are cleaned to the highest standards.
  • Train and develop housekeeping staff on cleaning and maintenance tasks, ensuring that they have the skills and knowledge needed to deliver exceptional results.
  • Conduct regular inspections of guest rooms and public areas to ensure that they meet the highest standards of cleanliness and maintenance.
  • Schedule shifts and arrange for replacements in cases of absence, ensuring that the Housekeeping team is always fully staffed.
  • Establish and enforce cleanliness, tidiness, and hygiene standards throughout the hotel, ensuring that all areas meet the highest standards of cleanliness and maintenance.
  • Motivate and develop the Housekeeping team, providing feedback and coaching to help them improve their performance.
  • Respond to guest complaints and special requests, ensuring that all guests receive exceptional service and support.
  • Monitor and replenish cleaning products and supplies, ensuring that the Housekeeping team has everything they need to deliver exceptional results.
  • Participate in large cleaning projects and initiatives, such as deep cleaning of guest rooms and public areas.
  • Ensure compliance with safety and sanitation policies throughout the hotel, ensuring that all areas meet the highest standards of cleanliness and maintenance.

Requirements:

  • Work experience as a Housekeeping Supervisor or similar role in a hotel or hospitality environment.
  • Hands-on experience with cleaning and maintenance tasks for large organizations.
  • Ability to use industrial cleaning equipment and products.
  • Excellent organizational and team management skills, with the ability to motivate and develop a team of housekeepers.
  • Stamina to handle the physical demands of the job, including standing for long periods and lifting heavy cleaning equipment.
  • Flexibility to work various shifts, including evenings and weekends.
  • Hotsos & Opera experience preferred.


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