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**Housekeeping Operations Manager**
2 months ago
We are seeking a highly skilled and experienced Housekeeping Operations Manager to join our team at Marriott. As a key member of our housekeeping department, you will be responsible for overseeing the daily operations of our housekeeping team, ensuring that our guest rooms, public spaces, and employee areas are clean and well-maintained.
Key Responsibilities- Manage Housekeeping Operations and Budgets
- Verify guest room status is communicated to the Front Desk in a timely and efficient manner.
- Inspect guestrooms on a daily basis to ensure they meet our high standards.
- Obtain a list of rooms to be cleaned immediately and prospective check-outs or discharges to prepare work assignments.
- Inventories stock to verify adequate supplies.
- Support and supervise an effective inspection program for all guestrooms and public space.
- Understand the impact of department's operations on the overall property financial goals and objectives and manage to achieve or exceed budgeted goals.
- Conduct Human Resources Activities
- Use all available on-the-job training tools to train new room attendants and provide follow-up training as necessary.
- Establish and maintain open, collaborative relationships with employees and verify employees do the same with them.
- Schedule employees to business demands and track employee time and attendance.
- Verify employees understand expectations and parameters.
- Verify property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process, where applicable.
- Ensure Exceptional Customer Service
- Set a positive example for guest relations.
- Understand the brand's service culture.
- Participate in the development and implementation of corrective action plans to improve guest satisfaction.
- Empower employees to provide excellent customer service.
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
- High school diploma or GED; 2 years experience in the housekeeping or related professional area.
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.
Marriott offers a competitive salary range of $66,000 to $76,000 annually, a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans.
Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
