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Rotational Bus Server Attendant

1 month ago

White Sulphur Springs, West Virginia, United States The Greenbrier Hotel Full time
Job Title: Rotational Bus Server Attendant

At The Greenbrier Hotel, we are seeking a highly skilled and enthusiastic Rotational Bus Server Attendant to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional service to our guests while ensuring a seamless and efficient dining experience.

Key Responsibilities:
  • Proactively approach and acknowledge all guests in a friendly, warm, and welcoming manner, adhering to our high standards of service.
  • Develop and maintain a thorough knowledge of all venue offerings, including menu items, beverages, and preparation methods.
  • Implement and execute service standards, ensuring a consistent and exceptional guest experience.
  • Execute water, bread, and bussing duties with precision and attention to detail.
  • Assist with table maintenance, setting, detailing, and all other service steps to ensure a seamless dining experience.
Secondary Responsibilities:
  • Present menu items and beverages in an appealing and informative manner, showcasing our culinary expertise.
  • Place beverage orders into the Point of Sale System with accuracy and efficiency.
  • Serve beverage orders using full club service, ensuring a high level of professionalism and attention to detail.
  • Take food orders, utilizing a thorough knowledge of menu items and preparation methods.
  • Place food orders into the Point of Sale System with precision and speed.
  • Polish and place silver and glassware with care and attention to detail.
  • Fire appropriate courses, ensuring a seamless and efficient dining experience.
  • Serve and articulate all courses, showcasing our culinary expertise and attention to detail.
  • Clear all courses, ensuring a clean and organized dining area.
  • Validate guest satisfaction throughout the meal, ensuring a high level of customer satisfaction.
  • Take dessert orders, utilizing a thorough knowledge of menu items and preparation methods.
  • Prepare and serve coffee, tea, espresso, cappuccino, and latte with precision and attention to detail.
  • Present checks and process payments with accuracy and efficiency.
  • Assist in the departure of guests, ensuring a genuine farewell and inviting them to return.
  • Complete all assigned side work to the standard operating procedure, ensuring a clean and organized dining area.
  • Assist the dining team with all aspects of the service script, ensuring a seamless and efficient dining experience.
  • Maintain a high level of professionalism on the phone with callers and others entering the dining room, adhering to our high standards of service.
  • Maintain a clean and organized side station, ensuring a seamless and efficient dining experience.
  • Use materials effectively and efficiently, ensuring a high level of productivity and attention to detail.
  • Be familiar with pertinent ABC laws, ensuring compliance with all regulations.
  • Participate in all meetings as required, including pre-shift meetings, training sessions, and other relevant gatherings.
  • Ensure proper supplies are on hand at all times, ensuring a seamless and efficient dining experience.

Due to the fluctuating demands of our hotel's operation, it may be necessary for each employee partner to perform a multitude of different functions. As an essential part of your job, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you.

Accordingly, you may be expected to perform other tasks as needed or directed. We are committed to providing a positive and supportive work environment, and we encourage our team members to take ownership of their roles and responsibilities.

Normal Working Hours:
  • Hours vary depending on the venue, ensuring a flexible and adaptable work schedule.

In order to be successful in this position, the ideal candidate must meet the following criteria in addition to the Ten Essential Attributes for All Employees.

Past Work Experience Requirements:
  • Waiter/Waitress experience for at least five years, with Four Star or Five Star dining experience preferred.
Educational Requirements:
  • High School Diploma or G.E.D. preferred.
Communication Skills Requirements:
  • Ability to communicate effectively to ensure all objectives, criteria, and goals are clearly understood and accomplished to the desired standard.
  • Must be enthusiastically proficient in the proper pronunciation of Food and Beverage offerings and preparations.
Technical Requirements:
  • Point of Sale Terminal experience.

To be considered a qualified applicant, one must successfully complete the following:

  • Verbal and written menu test.
  • Practical service test.
Required Supervision:
  • Dining Room Manager / Assistant Manager / Sous Chef.
Other Requirements:
  • Energetic with a strong ability to display enthusiasm, professionalism, passion, and energy.
  • Consistent demonstration of the Ten Essential Attributes.
  • On-going certification and training will be part of the Draper's team requirements.

*Requirements are subject to change.*