Night Bell Attendant

1 week ago


White Sulphur Springs, West Virginia, United States The Greenbrier Hotel Full time
Job Title: Night Bell Person

We are seeking a highly skilled and courteous Night Bell Person to join our team at The Greenbrier Hotel. As a Night Bell Person, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of professionalism at all times.

Key Responsibilities:
  • Greet and welcome guests, ensuring a warm and friendly atmosphere
  • Assist guests with their luggage, providing prompt and courteous service
  • Maintain thorough knowledge of hotel amenities and services, and be able to communicate this information to guests
  • Deliver items to occupied rooms, ensuring timely and efficient service
  • Develop strong communication skills, able to clearly and effectively interact with guests and colleagues
Secondary Responsibilities:
  • Maintain control of bell carts, ensuring they are clean and well-maintained
  • Polish brass carts, maintaining a high level of presentation and attention to detail
  • Pick up room service hang tags, ensuring timely and efficient service
  • Pick up valet laundry service, maintaining a high level of professionalism and attention to detail
  • Be able to do shoe polish upon guest request, demonstrating a high level of flexibility and adaptability
  • Develop good phone etiquette, ensuring clear and effective communication with guests and colleagues
  • Assist with valet parking when the Valet department is closed for the night, demonstrating a high level of teamwork and flexibility
  • Arrive promptly for any shifts scheduled, ensuring a high level of reliability and punctuality
Requirements:
  • Prior hotel experience preferred, but not required
  • High School Diploma or G.E.D. required
  • Must be able to learn the layout of the hotel and location of all amenities
  • Drivers License required
  • Be able to lift heavy items, demonstrating a high level of physical ability and stamina
Working Hours:
  • 11PM - 7AM, weekends and holidays included
  • Overtime when necessary

We are committed to providing a safe and inclusive work environment, and we are an equal opportunity employer. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.


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