Night Bell Attendant
1 week ago
We are seeking a highly skilled and courteous Night Bell Person to join our team at The Greenbrier Hotel. As a Night Bell Person, you will be responsible for providing exceptional guest service, ensuring a smooth and efficient check-in and check-out process, and maintaining a high level of professionalism at all times.
Key Responsibilities:- Greet and welcome guests, ensuring a warm and friendly atmosphere
- Assist guests with their luggage, providing prompt and courteous service
- Maintain thorough knowledge of hotel amenities and services, and be able to communicate this information to guests
- Deliver items to occupied rooms, ensuring timely and efficient service
- Develop strong communication skills, able to clearly and effectively interact with guests and colleagues
- Maintain control of bell carts, ensuring they are clean and well-maintained
- Polish brass carts, maintaining a high level of presentation and attention to detail
- Pick up room service hang tags, ensuring timely and efficient service
- Pick up valet laundry service, maintaining a high level of professionalism and attention to detail
- Be able to do shoe polish upon guest request, demonstrating a high level of flexibility and adaptability
- Develop good phone etiquette, ensuring clear and effective communication with guests and colleagues
- Assist with valet parking when the Valet department is closed for the night, demonstrating a high level of teamwork and flexibility
- Arrive promptly for any shifts scheduled, ensuring a high level of reliability and punctuality
- Prior hotel experience preferred, but not required
- High School Diploma or G.E.D. required
- Must be able to learn the layout of the hotel and location of all amenities
- Drivers License required
- Be able to lift heavy items, demonstrating a high level of physical ability and stamina
- 11PM - 7AM, weekends and holidays included
- Overtime when necessary
We are committed to providing a safe and inclusive work environment, and we are an equal opportunity employer. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest service, we encourage you to apply for this exciting opportunity.
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