Retail Mobile Specialist

2 weeks ago


Valdosta, Georgia, United States T-Mobile Full time

About T-Mobile
At T-Mobile, we prioritize your growth and well-being. Our comprehensive Total Rewards Package is designed to ensure that our employees receive the same exceptional care we extend to our customers. All team members benefit from a competitive salary and a robust compensation package, which includes wealth-building opportunities such as annual stock grants, an employee stock purchase plan, and a 401(k) plan, along with access to free financial coaching throughout the year. This is how we empower our employees to be UNSTOPPABLE.

Position Overview
The Mobile Experts, Store-in-Store play a crucial role within our Retail Team, embodying the T-Mobile brand in partner locations where engaging with customers is essential for success. As brand ambassadors, they generate enthusiasm and excitement around our products and services. They are passionate about the connected world and thrive in dynamic, high-traffic environments where technology, customer needs, and retail experiences are constantly evolving. Mobile Experts excel in building and nurturing customer relationships through meaningful interactions, demonstrating a strong ability to identify customer needs and provide educational insights and recommendations.

Key Responsibilities:

  • Actively engage with a diverse range of customers in a bustling retail setting. Utilize digital tools, communicate effectively, educate customers, and showcase the benefits of T-Mobile solutions.
  • As a Mobile Expert, leverage digital self-service tools during customer interactions and onboarding processes. Identify customer needs and apply solution-based selling techniques to effectively illustrate the value of T-Mobile products and services.
  • Complete comprehensive training on the T-Mobile in-store experience, including new skills, products, processes, and systems. Regularly review personal performance metrics and current promotions to ensure readiness to serve customers.
  • Demonstrate a customer-centric approach. Build rapport and trust with customers, proactively reach out to potential clients, and manage follow-ups to enhance sales activity.
  • Collaborate with nearby leadership and teams to support the customer experience from account setup to device support and account servicing.
Qualifications:
  • High School Diploma/GED (Required)
  • 30 days of T-Mobile Mobile Associate experience (Required)
  • 6 months of customer service and/or sales experience, preferably in a retail environment (Preferred)
Skills and Abilities:
  • Customer Satisfaction: A passionate advocate for customers, effective at balancing customer experience with performance goals.
  • Team Collaboration: A desire to contribute to a transformative store team, sharing best practices while serving customers.
  • Sales Acumen: A competitive drive and confidence to excel in a fast-paced sales environment.
Licenses and Certifications:
  • Must be at least 18 years of age
  • Legally authorized to work in the United States
Compensation and Benefits:
Hourly Base Pay: $16.50. Within the first 90 days, Mobile Associates receive on-the-job training and can earn incentive pay while achieving training milestones. Upon completion, they promote to the Mobile Expert role with an annualized incentive target of $18,000/year, with actual incentives varying based on performance and full-time status. All employees are guaranteed to earn $20/hour, inclusive of base pay and incentives. Additionally, every employee is eligible for an Annual Stock Grant.

At T-Mobile, our benefits reflect our commitment to teamwork. We ensure that our benefits evolve to meet the needs of our team members, offering medical, dental, and vision insurance, flexible spending accounts, 401(k), employee stock grants, paid time off, and numerous other benefits. We are dedicated to supporting our employees' growth and well-being.

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