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Retail Mobile Specialist

2 months ago

Valdosta, Georgia, United States T-Mobile Full time

About T-Mobile
At T-Mobile, we prioritize our employees just as much as our customers. Our comprehensive Total Rewards Package guarantees that all team members receive a competitive salary and benefits. This includes opportunities for wealth accumulation through stock grants, an employee stock purchase plan, a 401(k), and access to financial coaching throughout the year. We are committed to being UNSTOPPABLE for our employees.

Position Overview
The Mobile Experts, Store-in-Store play a vital role in our Retail Team, bringing the T-Mobile brand to life in partner locations where engaging with customers is essential. These ambassadors generate enthusiasm around our products and services, thriving in a bustling environment where technology and customer needs are ever-changing. Mobile Experts excel in building and nurturing customer relationships through impactful interactions. They are adept at recognizing customer requirements and are enthusiastic about educating, demonstrating, and recommending solutions. Mobile Experts consistently surpass their performance goals by excelling in sales, delivering outstanding customer experiences, and achieving quality metrics.

Key Responsibilities:

  • Engage proactively with a diverse range of customers in a busy retail setting. Utilize digital tools, communicate effectively, educate customers, and highlight the value of T-Mobile solutions.
  • As a Mobile Expert, leverage digital self-service tools during customer interactions and onboarding. Identify customer needs and apply solution-based selling techniques to showcase the value of T-Mobile products and services. By recommending wireless solutions and onboarding processes that help customers utilize the T-Mobile app, deepen customer relationships and ensure satisfaction.
  • Complete training on the T-Mobile in-store experience, new skills, products, and processes. Regularly review personal results, current promotions, and updates to be Customer Ready at all times. Continuously learn and enhance skills to provide the best possible customer experience. Collaborate with nearby store locations to ensure comprehensive onboarding for customers.
  • Exhibit a customer-centric approach. Be passionate, friendly, and engaging with customers. Build rapport, trust, and loyalty with every interaction. Proactively reach out to potential customers to drive sales activity in your location. Follow up with customers, manage referrals, and foster relationships with both new and existing customers.
  • Develop relationships with nearby leadership and teams to enhance the customer experience from account setup to device support and account servicing.
Education Requirements:
  • High School Diploma/GED (Required)
Work Experience:
  • 30 days of T-Mobile Mobile Associate experience (Required)
  • 6 months of customer service and/or sales experience, preferably in a retail environment (Preferred)
Knowledge, Skills, and Abilities:
  • Customer Satisfaction: A passionate advocate for customers with the ability to connect and engage while balancing customer experience and performance goals (Required).
  • Team Collaboration: A desire to be part of a transformative T-Mobile store team, willing to work alongside peers and leaders, sharing best practices while serving customers (Required).
  • Sales Acumen: A competitive drive and confidence to thrive in a fast-paced sales environment (Required).
Licenses and Certifications:
  • Must be at least 18 years of age
  • Legally authorized to work in the United States
Travel Requirements:
No travel required.

Compensation:
Hourly Base Pay: $16.50. Within the first 90 days, Mobile Associates receive on-the-job training and are eligible for incentive pay while completing training milestones. Upon completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives may vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour, inclusive of base pay and incentives. Additionally, every employee at T-Mobile is eligible for an Annual Stock Grant.

Benefits:
T-Mobile offers a comprehensive benefits package that reflects our commitment to our team members. Full and part-time employees have access to the same benefits when eligible, including medical, dental, and vision insurance, flexible spending accounts, 401(k), employee stock grants, paid time off, and paid holidays. We also provide parental leave, family support benefits, tuition assistance, and various voluntary insurance options. Employees can enjoy discounts on mobile services and home internet, as well as access to commuter programs.

Growth Opportunities:
At T-Mobile, we believe in the potential of our employees. We encourage career growth and development, fostering an environment where you can explore various opportunities within the company. By pursuing this career opportunity, you are investing in your professional journey with T-Mobile.