Customer Service Team Lead
7 days ago
At Whole Foods Market, we are dedicated to providing exceptional customer experiences. As a Customer Service Team Lead, you will play a critical role in leading and executing our Customer Service & E-Commerce programs. Your primary responsibility will be to support the Team Leader in driving safety, quality of outbound online orders, and excellent pickup experience at your assigned store.
Key Responsibilities:- Deliver Outstanding Customer Experience: Ensure that all customers receive exceptional service, and hold Team Members accountable for delivering outstanding customer service.
- Balance In-Store Customer Service and Online Orders: Establish clear expectations for balancing in-store customer service and completing online orders, and monitor in-store and online customer flow to assign tasks accordingly.
- Monitor and Maintain Schedules: Monitor the schedule to maintain in-store customer needs, online order capacity, and labor budget, and make adjustments as needed.
- Stay Informed and Competitive: Sustain strong knowledge and awareness of relevant competitors and industry trends to ensure that our store remains competitive.
- Respond to Customer Questions and Concerns: Ensure an effective and efficient response to customer questions, requests, and/or concerns, and provide solutions to resolve issues.
- Build Collaborative Relationships: Support collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, such as Amazon delivery drivers.
- Foster a Positive Team Environment: Foster and encourage a positive environment of outstanding teamwork, mutual respect, and exceptional morale, and maintain Team Member safety and security standards.
- Ensure Compliance: Ensure compliance with relevant regulatory rules and standards, and develop, coach, mentor, and motivate Team Members in a manner that sustains a high-performing Team and minimizes turnover.
- Experience: 18+ months retail experience, including 6+ months of supervisory experience.
- Skills: Strong ability to perform task management, balancing dynamic customer flows, demonstrated understanding of labor utilization and task management, and excellent interpersonal, motivational, team building, and customer relationship skills.
Physical Requirements: Must be able to lift 50 lbs, stand/walk 6-8 hours in an 8-hour workday, and work in a wet and cold environment.
Working Conditions: Ability to work a flexible schedule, including nights, weekends, and holidays as needed, and use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
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Customer Service Team Lead
1 week ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob Title: Customer Service Team LeadAt Whole Foods Market, we are committed to delivering exceptional customer experiences. As a Customer Service Team Lead, you will play a critical role in leading and executing our Customer Service & E-Commerce programs. Your primary responsibility will be to support the Team Leader in driving safety, quality, and customer...
-
Customer Service Team Lead
1 week ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob Title: Customer Service Team LeadAt Whole Foods Market, we are dedicated to providing exceptional customer experiences. As a Customer Service Team Lead, you will play a critical role in leading and executing our Customer Service & E-Commerce programs. Your primary responsibility will be to support the Team Leader in driving safety, quality, and customer...
-
Customer Service Team Lead
1 week ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesCustomer Experience: Deliver outstanding customer service, ensuring...
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Customer Service Team Lead
3 days ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob Title: Customer Service Team LeadAt Whole Foods Market, we are committed to delivering exceptional customer experiences. As a Customer Service Team Lead, you will play a critical role in leading and executing our Customer Service & E-Commerce programs. Your primary responsibility will be to support the Team Leader in driving safety, quality, and customer...
-
Customer Service Team Lead
1 week ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob Title: Customer Service Team LeadAt Whole Foods Market, we are dedicated to providing exceptional customer experiences. As a Customer Service Team Lead, you will play a critical role in leading and executing our Customer Service & E-Commerce programs. Your primary responsibility will be to support the Team Leader in driving safety, quality, and customer...
-
Customer Service Team Lead
1 week ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob Title: Customer Service Team LeadAt Whole Foods Market, we are dedicated to providing exceptional customer experiences. As a Customer Service Team Lead, you will play a critical role in leading and executing our Customer Service & E-Commerce programs. Your primary responsibility will be to support the Team Leader in driving safety, quality, and customer...
-
Customer Service Team Lead
1 week ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob Title: Customer Service Team LeadAt Whole Foods Market, we are dedicated to providing exceptional customer experiences. As a Customer Service Team Lead, you will play a critical role in leading and executing our Customer Service & E-Commerce programs. Your primary responsibility will be to support the Team Leader in driving safety, quality, and customer...
-
Customer Service Team Lead
1 week ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob Title: Customer Service Team LeadAt Whole Foods Market, we are dedicated to providing exceptional customer experiences. As a Customer Service Team Lead, you will play a critical role in leading and executing our Customer Service & E-Commerce programs. Your primary responsibility will be to support the Team Leader in driving safety, quality, and customer...
-
Customer Service Team Lead
1 week ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob Title: Customer Service Team LeadAt Whole Foods Market, we are dedicated to providing exceptional customer experiences. As a Customer Service Team Lead, you will play a critical role in leading and executing our Customer Service & E-Commerce programs. Your primary responsibility will be to support the Team Leader in driving safety, quality of outbound...
-
Customer Service Team Lead
1 week ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob Title: Customer Service Team LeadAt Whole Foods Market, we are dedicated to providing exceptional customer experiences. As a Customer Service Team Lead, you will play a critical role in leading and executing our Customer Service & E-Commerce programs. Your primary responsibility will be to support the Team Leader in driving safety, quality, and customer...
-
Customer Service Team Lead
1 week ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob Title: Customer Service Team LeadAt Whole Foods Market, we are committed to delivering exceptional customer experiences. As a Customer Service Team Lead, you will play a critical role in leading and executing our Customer Service & E-Commerce programs. Your primary responsibility will be to support the Team Leader in driving safety, quality, and customer...
-
Customer Service Team Lead
1 week ago
Wilson, Wyoming, United States Whole Foods Market Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesCustomer Experience: Deliver outstanding customer service,...
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Customer Service Team Lead
4 days ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob Title: Customer Service Team LeadAt Whole Foods Market, we are dedicated to providing exceptional customer experiences. As a Customer Service Team Lead, you will play a critical role in leading and executing our Customer Service & E-Commerce programs. Your primary responsibility will be to support the Team Leader in driving safety, quality of outbound...
-
Customer Service Team Lead
1 week ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesCustomer Experience: Deliver outstanding customer service, ensuring...
-
Customer Service Team Lead
1 week ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesCustomer Experience: Deliver outstanding customer service, ensuring...
-
Customer Service Team Lead
1 week ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesCustomer Experience: Deliver outstanding customer service, ensuring...
-
Customer Service Team Lead
7 days ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesCustomer Experience: Deliver outstanding customer service, ensuring...
-
Customer Service Team Lead
1 week ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesCustomer Experience: Deliver outstanding customer service, ensuring...
-
Customer Service Team Lead
1 week ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesCustomer Experience: Deliver outstanding customer service, ensuring...
-
Customer Service Team Lead
1 week ago
Wilson, Wyoming, United States Whole Foods Market Full timeJob SummaryWe are seeking a highly skilled and motivated Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving business results.Key ResponsibilitiesCustomer Experience: Deliver outstanding customer service, ensuring...
