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Customer Service Team Lead
2 months ago
We are seeking a highly skilled and motivated Customer Service Team Lead to join our team at Whole Foods Market. As a key member of our store leadership team, you will be responsible for delivering exceptional customer experiences and driving business results.
Key Responsibilities- Customer Experience: Deliver outstanding customer service, ensuring that every customer interaction is positive and memorable.
- Team Leadership: Lead and develop a high-performing team, providing coaching, guidance, and support to ensure excellent customer service and business results.
- Operational Excellence: Monitor and manage key performance indicators, ensuring that store operations are running smoothly and efficiently.
- Process Improvement: Identify opportunities for process improvement and implement changes to drive business results and enhance the customer experience.
- Communication: Communicate effectively with team members, store leadership, and external partners to ensure seamless execution of store operations.
- 18+ months retail experience, including 6+ months of supervisory experience.
- Strong leadership and communication skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Physical ability to lift 50 lbs and work in a standing position for extended periods.
Whole Foods Market offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
