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Customer Service Team Lead

2 months ago

Wilson, Wyoming, United States Whole Foods Market Full time
Job Title: Customer Service Team Lead

At Whole Foods Market, we are committed to delivering exceptional customer experiences. As a Customer Service Team Lead, you will play a critical role in leading and executing our Customer Service & E-Commerce programs. Your primary responsibility will be to support the Team Leader in driving safety, quality, and customer satisfaction in our stores.

Key Responsibilities:
  • Customer Experience: Deliver outstanding customer service and hold team members accountable for meeting customer expectations.
  • Task Management: Establish clear expectations for balancing in-store customer service and online order completion, and assign tasks accordingly.
  • Scheduling: Monitor the schedule to ensure adequate staffing for in-store customer needs and online order capacity.
  • Competitive Analysis: Stay informed about relevant competitors and industry trends to drive business growth.
  • Customer Support: Ensure an effective and efficient response to customer questions, requests, and concerns.
  • Team Development: Foster a positive environment of teamwork, mutual respect, and exceptional morale, and develop, coach, and mentor team members to achieve high performance.
Requirements:
  • 18+ months retail experience, including 6+ months of supervisory experience.
  • Strong ability to perform task management, balancing dynamic customer flows.
  • Demonstrated understanding of labor utilization and task management driving performance metrics and customer experience.
  • Excellent interpersonal, motivational, team building, and customer relationship skills.
Working Conditions:
  • Must be able to lift 50 lbs.
  • In an 8-hour workday: standing/walking 6-8 hours.
  • Ability to work in a wet and cold environment.
  • Ability to work a flexible schedule, including nights, weekends, and holidays as needed.