Operations Analyst

2 weeks ago


Waltham, Massachusetts, United States Rocket Software Full time
Job Title: Operations Analyst - Professional Services

We are seeking a highly skilled Operations Analyst to join our Professional Services team. As an Operations Analyst, you will be responsible for ensuring the accurate capture and processing of data related to customer delivery projects.

Key Responsibilities:
  • Ensure CSE Operations processes are followed correctly to maintain operational data integrity.
  • Establish credibility as a subject matter expert on Rocket CSE Operations processes, data, and systems.
  • Assist with onboarding of new entities and acquired companies as relates to CSE Operations.
  • Liaise with Finance, Sales Operations, and other CSE functions to contribute to cross-functional efforts.
  • Meet operational timelines and deadlines, alerting CSE Operations management of concerns, risks, and possible solutions.
  • Work as an effective team member in daily, monthly, and exception operations, demonstrating strong interpersonal and communication skills.
Requirements:
  • 5+ years of experience in a related business operations position.
  • Proven critical thinking, analytical, and troubleshooting skills.
  • Experience with revenue-based business data, transactions, and concepts.
  • Experience with prioritizing continual requests from multiple streams and keeping to established schedules.
  • Experience with Salesforce and Kantata SX is helpful.
  • Commitment to Rocket's core values of empathy, humanity, trust, and love.
What We Offer:
  • Extensive paid time off programs.
  • Healthcare coverage options.
  • Retirement savings with matching contributions.
  • Life and disability coverage.
  • Leadership and skills training opportunities.
  • Two paid work days for off-site training.

Rocket Software is an equal opportunity employer and is committed to creating a diverse environment. We welcome applications from qualified candidates without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.



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