Front Desk Associate

1 week ago

Waltham, Massachusetts, United States Art of Problem Solving Full time
Job Title: Front Desk Associate

We are seeking a highly organized and customer-focused individual to join our team as a Front Desk Associate at our Lexington campus.

Job Summary:

The Front Desk Associate will provide exceptional customer service to students, parents, and staff while maintaining a welcoming and organized front desk area. This role will also support campus operations by assisting with administrative tasks, data entry, and other duties as assigned.

Responsibilities:

  • Provide exceptional customer service to students, parents, and staff
  • Manage and respond to customer inquiries via phone and email
  • Maintain multiple calendars, schedule meetings, and ensure everything is up-to-date
  • Use internal database to generate reports and lists
  • Data entry
  • Provide admissions assistance as needed with consultation requests, scheduling, and post-consultation follow-ups
  • Organize and prepare classroom and office supplies
  • Supervise students between classes
  • Perform light cleaning duties; assume responsibility for the organization, operation, and appearance of the lobby and front desk area
  • Participate in occasional outreach/in-reach opportunities

Requirements:

  • Experience confidently interacting with customers; experience interacting with families and students (elementary through high school) preferred
  • Strong organizational and computer skills
  • Excellent verbal and written communication skills; knowledge of correct grammar, spelling, and English usage
  • Establish and maintain positive, effective working relationships with students, parents, staff, and the general public
  • Ability to work both independently and collaboratively
  • Maintain flexibility to effectively solve problems under pressure
  • Administrative and/or customer service experience
  • Proficiency with Google Workspace applications (i.e. Docs, Sheets, Calendar, etc.)
  • Motivated to learn new technologies
  • Maintain customer confidentiality
  • Excited about our mission of motivating high-performing students
  • Lift up to 25lbs

Benefits and Compensation:

The Front Desk Associate pay rate for our Lexington location is $20/hour. Some benefits include:

  • Paid Sick Leave
  • 401K retirement plan with company match
  • Employee discount on AoPS Academy classes, AoPS Online, and Beast Academy Online yearly subscriptions

Please note that in order to be considered for this position you must be legally authorized to work in the US. We are unable to offer sponsorship, including STEM-OPT and H-1B.

By clicking submit application you agree that we may contact you regarding your application via email, phone or SMS and to the terms of our data privacy policy.

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