Customer Service Collector

5 days ago


Chicago, Illinois, United States Kennedy Services Full time
Job Title: Customer Service Collector

Kennedy Services is seeking a skilled Customer Service Collector to join its team. The ideal candidate will have excellent communication and negotiation skills, as well as the ability to work in a fast-paced environment.

The estimated salary for this position is $45,000 - $55,000 per year, depending on experience.

Job Description:
In this role, you will be responsible for collecting debts through effective communication and negotiation with customers. You will also create and manage debt collection plans to ensure timely payment of outstanding balances.

Responsibilities include:
  • Contact delinquent account holders to request payment of outstanding balances
  • Create and manage debt collection plans to ensure timely payment of outstanding balances
  • Negotiate with customers to arrive at the best resolution for the client and the company by using compassion, empathy, and respect
  • Process payments using check by phone, credit/debit cards, Western Union, or offer the customer the ability to mail in payments
  • Follow up with account holders on their established payment plans and recommend what further action should be taken for account holders who default on their payment plans
  • Toggling in and out of different client systems to locate customer accounts and document all collections activities
  • Treat each call center team member courteously and help one another achieve your team's goals by being a professional and using strong work ethics
  • Previous collections experience or a minimum of two years of customer service experience in a call center environment

Requirements:
  • Excellent communication and negotiation skills
  • Ability to work in a fast-paced environment
  • Previous collections experience or a minimum of two years of customer service experience in a call center environment

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