Account Collector

4 days ago


Chicago, Illinois, United States Kennedy Services Full time

Job Title: Account Collector

We are seeking an experienced Account Collector to join our team at Kennedy Services in Virginia. This is a full-time opportunity that requires strong communication and problem-solving skills.

About the Role:

As an Account Collector, you will be responsible for collecting outstanding balances from taxpayers in Virginia via telephone. Your primary goal will be to resolve these debts through payment plans or other agreements.

Key Responsibilities:

  • Collecting outstanding balances from taxpayers over the phone
  • Creating alternative payment plans for taxpayers who cannot pay their balance in full
  • Processing payments via phone (if applicable)
  • Handling up to 100 inbound and outbound calls daily
  • Following up with taxpayers as needed
  • Documenting all collection activities on required systems
  • Recommending further action for taxpayers who default on their payment plans
  • Treating each taxpayer with respect and professionalism

Requirements:

  • 1-2 years of first-party collections experience preferred
  • Training in FDCPA
  • Strong problem-solving and customer service skills
  • Able to maintain composure on difficult calls
  • Proficient in computer skills and knowledge
  • Ability to work in a fast-paced environment
  • Intermediate computer skills and knowledge

Benefits:

Kennedy Services offers competitive compensation, including an estimated annual salary of $43,000 - $60,000 based on location and experience. Additionally, we provide opportunities for career growth and professional development.


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