State of Virginia Debt Recovery Specialist

6 days ago


Chicago, Illinois, United States Kennedy Services Full time

Overview: At Kennedy Services, we strive to provide exceptional services to our clients in Virginia. Our Account Collector role is crucial in achieving this goal by resolving outstanding debts and improving customer satisfaction.

About the Job: We are looking for a skilled Account Collector to join our team. As an Account Collector, you will be responsible for communicating with taxpayers to collect outstanding balances and create payment plans.

Responsibilities:

  1. Collection Activities: Collect outstanding balances from taxpayers via phone, creating payment plans when necessary.
  2. Communication: Interact with taxpayers in a professional manner, maintaining composure during challenging conversations.
  3. Documentation: Accurately document all collection activities on required systems.
  4. Problem-Solving: Recommend further action for taxpayers who default on their payment plans.

Requirements:

  • First-party collections experience preferred
  • FDCPA training
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Intermediate computer skills and knowledge

Compensation: The estimated annual salary for this role is $45,000 - $65,000 based on location and experience.



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