Payment Coordinator

3 weeks ago


Chicago, Illinois, United States Kennedy Services Full time

Job Summary: Kennedy Services is seeking an experienced Account Collector to join our team in Virginia. As an Account Collector, you will play a vital role in resolving outstanding debts and improving customer satisfaction.

About the Role: In this position, you will be responsible for collecting outstanding balances from taxpayers via phone, creating payment plans when necessary. You will also interact with taxpayers in a professional manner, maintaining composure during challenging conversations.

Key Responsibilities:

  • Collecting outstanding balances from taxpayers over the phone
  • Creating alternative payment plans for taxpayers who cannot pay their balance in full
  • Processing payments via phone (if applicable)
  • Following up with taxpayers as needed
  • Documenting all collection activities on required systems
  • Recommending further action for taxpayers who default on their payment plans

Requirements:

  • 1-2 years of first-party collections experience preferred
  • Training in FDCPA
  • Excellent problem-solving and customer service skills
  • Able to maintain composure on difficult calls
  • Proficient in computer skills and knowledge

Salary: The estimated annual salary for this role is $42,000 - $58,000 based on location and experience.



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