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Customer Experience Manager

2 months ago

Milford Square, Pennsylvania, United States Michaels Full time
Job Summary

We are seeking a highly skilled Customer Experience Manager to join our team at Michaels. As a key member of our store operations team, you will be responsible for delivering exceptional customer experiences, leading front-end operations, and driving sales growth.

Key Responsibilities
  • Lead and manage front-end operations, including customer service, sales, and inventory management
  • Develop and implement strategies to drive sales growth and improve customer satisfaction
  • Collaborate with store managers to achieve business objectives and improve store performance
  • Manage and execute shrink and safety programs to minimize losses and ensure a safe working environment
  • Train and develop customer experience team members to achieve results and support talent development
  • Assist with cash reconciliation, bank deposits, and inventory processes as needed
  • Participate in the performance management process and support the development of team members
Requirements
  • 2+ years of retail management experience, preferably in a customer-facing role
  • Proven track record of delivering exceptional customer experiences and driving sales growth
  • Strong leadership and communication skills, with the ability to motivate and develop team members
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • High school diploma or equivalent required; bachelor's degree preferred
What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to work with a leading creative retailer and make a difference in the lives of our customers