Healthcare Professional
2 weeks ago
We are seeking a highly skilled and compassionate Customer Care Associate to join our team at Indigo Urgent Care, a MultiCare Company. As a key member of our team, you will play a vital role in delivering exceptional patient care and ensuring a positive experience for our customers.
Responsibilities- Guide patients through the online and in-clinic registration process, utilizing your exceptional customer service skills and software platforms.
- Quote and collect patient payment at time of service, explaining insurance coverage based on our predictive software platform and electronic medical record system.
- Maintain exam rooms with appropriate levels of medical supplies, prepare sterilization as required, and participate in daily calls to patients for customer service purposes.
- Take telephone messages and provide feedback and answers, within scope, to patient/physician/pharmacy calls.
- High School Graduate or equivalent.
- Two (2) years of experience in an upscale retail, hospitality, and/or tech environment.
- Must obtain BLS certification within 45 days of placement in position.
MultiCare is a not-for-profit health care organization with more than 20,000 team members, including employees, providers, and volunteers. We have been caring for our community for well over a century, since the founding of Tacoma's first hospital, and today are the largest community-based, locally governed system of health in the state of Washington, serving communities across Washington and Northern Idaho.
Why Join Our Team?At MultiCare, we offer a comprehensive benefits package, including competitive salary, medical, dental, and retirement benefits, and paid time off. We also provide a unique earning potential, with competitive compensation enhanced by volume incentives, customer experience bonuses, sign-on bonuses, tuition assistance, and more.
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