Customer Success Representative

3 days ago


Valley Stream, New York, United States Spring Systems Full time
Job Overview

We are seeking a skilled Customer Success Representative to join our team at Spring Systems. This role is responsible for ensuring that key customers are properly onboarded, educated, and successfully using our platform.

Key Responsibilities:

  • Contacting existing accounts to understand their business needs
  • Verifying new customer onboarding success
  • Ensuring existing client needs are being met
  • Exploring ways to improve existing customer operations (save time, save money, improve accuracy)
  • Assisting with marketing efforts via customer success stories and testimonials

Requirements:

  • Teamwork and good communication skills are a must
  • 2+ years of account management experience
  • 2+ years working in manufacturing, import, wholesale, or supply chain management
  • Four-year university/college degree preferred or equivalent experience
  • Ability to visit customers and prospects in New York City and the tri-state area
  • Ability to work with limited supervision

About the Role:

This is an excellent opportunity for a motivated individual to grow their career in a fast-paced environment. We offer a competitive salary range of $50,000 - $70,000 per year, depending on experience, as well as generous benefits and a great work environment.



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