Funding Operations Manager

4 weeks ago


Franklin, Tennessee, United States National Seating & Mobility Full time
Job Summary:

This is a critical leadership role within the Funding Department at National Seating & Mobility. The successful candidate will oversee and manage all aspects of the Funding Department, ensuring timely and quality funding approvals. The ideal candidate will have a strong background in Complex Rehab Technology Funding operations and experience managing a team of direct reports.

Key Responsibilities:

• Manage the transaction cycle time from Ready to Process to Funding Approval, ensuring all necessary steps are taken in the appropriate order.
• Coordinate and manage the hiring, training, mentoring, performance, continuous education, and career development of the Funding Specialist Team.
• Develop and maintain training materials, guides, and progress reporting.
• Manage and develop the Funding Specialists and Lead Funding Specialists, ensuring self-sufficient performance management.
• Monitor productivity, quality, and compassion of the Funding Specialist Team.
• Coordinate temporary coverage to ensure all orders are worked timely with a high level of quality and compassion.
• Share Key Performance Indicators with direct report team and stakeholders on a regular basis.
• Calculate and request bonus payment for direct report team on a monthly basis.
• Manage the credit exception process to expedited delivery when appropriate and directed.
• Resolve employee and client conflicts, escalating issues to appropriate levels of authority when necessary.
• Manage payroll and administrative functions for direct reports.
• Maintain regular and predictable attendance.

Requirements:

• 5 years of experience in Complex Rehab Technology Funding operations.
• 2 years of experience managing a minimum of 10 direct reports.
• Proficient in Microsoft Excel, Word, and Outlook.
• Ability to review, analyze, and interpret general business reports, technical procedures, work instructions, and governmental regulations.

Work Environment:

This position primarily operates in a work-from-home environment, with occasional visits to a professional office setting. The work-from-home policy and requirements must be adhered to.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear, sit, and use hands repetitively to operate standard office equipment. The employee is frequently required to reach with hands and arms.

Equal Opportunity Employer:

National Seating & Mobility is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

Pay Transparency:

National Seating & Mobility is committed to pay transparency and ensures that all employees are paid fairly and equitably. We do not discriminate against employees or applicants based on their pay or compensation information.

Confidentiality:

National Seating & Mobility values the confidentiality of our employees and applicants. We do not disclose pay or compensation information to unauthorized individuals.

Benefits:

National Seating & Mobility offers a comprehensive benefits package, including 401k, company-paid Long Term Disability, and tuition reimbursement. We strive to provide a work-life balance and offer flexible work arrangements to support our employees' well-being.

Location:

This position is located in multiple states across the country, with occasional travel to professional office settings.

How to Apply:

If you are a motivated and experienced leader in Complex Rehab Technology Funding operations, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you

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