Desktop Support Technician

4 weeks ago

Hollywood FL United States INSPYR Solutions Full time

Title: Desktop Support Technician

Read the overview of this opportunity to understand what skills, including and relevant soft skills and software package proficiencies, are required.
Location: Miramar, FL (100% Onsite)
Duration: 6+ months
Compensation: $30.00 - 37.00/hr
Work Requirements: US Citizen, GC Holders or Authorized to Work in the U.S.

Desktop Support Technician Technician answers incoming calls, processes emails and web tickets and tracks all information in the ITSM tool. This includes software, hardware, network, telecommunication systems and basic desktop support matters.
In the role, our technicians are responsible for determining the issue, escalating as required, working through a remedy, and then resolving the problem (either personally or through the broader ETP team).
Individuals in this position may also install software, updates and upgrades on the computers, workstations and network.
Technicians have direct access to our business and third-party community and are expected to treat these relationships with quality, care, and empathy that is consistent with the ETP Values.

Duties and Responsibilities: Participate in on call rotation
Provide accurate and timely updates to work tickets, incidents, and outages.
Develop a command of ITIL service management practices and customization made to standards
Learn and develop expertise in in-scope applications and platforms for areas supported (e.g., functionality, data, reporting, administration, etc.)
Receive, ticket, and route end user support issues
Complete issue resolution
Document all support outcomes, including resolution and notes
Participate in updating service policies and procedures (where needed)
Assist with commercial and custom system testing and debugging (new releases, features, etc.)
Communicate status of issues to users (verbally or digitally)
Learn and develop expertise in in-scope applications
Provide the support to resolve incidents
Maintain awareness of system environment to ensure the highest level of service and support to the organization
Support and maintain knowledgebase with current standards and resolution procedures

Minimum Qualifications: Bachelor or Technical Degree (computer science, information systems, software engineering or other industry related curriculum).
Strong communications skills (written and verbal
Demonstrated patience and empathy for user community
Ability to follow instructions
Strong networking skills, including an ability to leverage relationships to solve problems

Preferred Qualifications: Possess entry level industry certification(s)
Excellent verbal / written communication skills, strong attention to detail
Ability to analyze and solve problems, think outside of the box and grasp technical concepts
Ability to combine information or data to find relationships among seemingly unrelated events
Familiarity with ITIL concepts
Experience with ServiceNow or other support management software
Experience with Telephony tool

Our benefits package includes: Comprehensive medical benefits
Competitive pay
401(k) Retirement plan
…and much more

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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