Social Services Eligibility Specialist

2 weeks ago

Harrisonburg, Virginia, United States Commonwealth of Virginia Full time

Salary Range: $37,277 to $69,301

Employment Type: Full Time

The Commonwealth of Virginia offers a vibrant community with a blend of rural and suburban lifestyles. Residents enjoy a variety of dining options, recreational parks, and cultural activities, alongside access to esteemed educational institutions.

The Social Services District is dedicated to delivering a comprehensive array of programs aimed at supporting children, youth, adults, families, individuals with disabilities, and the elderly. Our services are designed to meet basic needs and medical requirements while safeguarding vulnerable populations from abuse and neglect.

Our vision is to enhance health, safety, and overall well-being for all individuals. Our mission focuses on empowering people to overcome challenges related to poverty, abuse, and neglect, fostering a brighter future for themselves and their communities.

Post Conditional Offer Requirements

The selected candidate will be required to complete a background check, including criminal history, child protective services, and driving record verification, and must possess a valid driver's license.

Employees in full-time positions are entitled to a comprehensive benefits package, which includes:

  • Retirement through the Virginia Retirement System (VRS)
  • Paid Time Off (12 hours accrued monthly)
  • Annual Paid Holidays (12 observed per year)
  • Group Health, Life, Dental, and Vision Insurance
  • Wellness Program Memberships
  • Direct Deposit Services
  • AFLAC Benefits
  • Recognition for Exceptional Performance
  • Membership with Virginia Credit Union
  • Telework options available post-training and probation (up to 3 days weekly)

Position Overview - The Social Services Eligibility Specialist is an entry-level role focused on determining eligibility for various government assistance programs under close supervision.

Responsibilities include:

  • Conducting interviews to assess eligibility for assistance and re-evaluating ongoing eligibility;
  • Explaining the nature of temporary assistance programs and identifying clients' needs;
  • Processing applications for financial assistance and diversion, clarifying client responsibilities and rights;
  • Ensuring data accuracy and completeness, and substantiating information as necessary;
  • Calculating assistance plans and determining allowances for special circumstances;
  • Evaluating social factors such as education, work experience, and social functioning;
  • Assessing client employability and exploring potential income sources.

Knowledge, Skills, and Abilities:

Knowledge: Basic understanding of human behavior, mathematical principles for problem-solving, and interviewing techniques for data collection.

Skills: Proficiency in using personal computers and relevant office software.

Abilities: Strong communication skills, effective interviewing and evaluation capabilities, analytical thinking, and the ability to apply instructions accurately. Must demonstrate sound judgment, discretion, and resourcefulness in problem-solving, maintain confidentiality, and manage tasks efficiently while fostering positive working relationships.

Education and Experience: A high school diploma with additional training and relevant work experience, or an equivalent combination of education and experience that meets the required knowledge, skills, and abilities.

Minimum Qualifications: Basic knowledge of human behavior, mathematics, and interviewing techniques; proficiency in personal computer operations; demonstrated ability to communicate effectively and evaluate situations.

Preferred Qualifications: A high school diploma or equivalent with additional training and experience in financial assistance programs, familiarity with agency software, and bilingual skills in English and Spanish are advantageous.

Special Requirements: Candidates may undergo a comprehensive background check, including criminal history and driving record verification. All employment offers are contingent upon satisfactory results from required screenings.

Application Instructions: Applications must be submitted electronically through the designated website. Physical submissions will not be accepted. Confirmation of receipt will be provided upon submission.

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