Inbound Operations Expert

1 month ago


Concord, New Hampshire, United States Target Full time
About Target

Target is a Fortune 50 company with over 400,000 team members worldwide, operating as one of America's leading retailers. Our purpose is to help all families discover the joy of everyday life by providing a unique and personalized shopping experience.

About the Role

We are seeking a highly skilled and detail-oriented Inbound Expert to join our team. As an Inbound Expert, you will be responsible for creating a welcoming experience for our guests, observing and responding to their needs, and executing daily/weekly workload to support business priorities and deliver on sales goals.

Key Responsibilities
  • Create a welcoming experience by authentically greeting all guests
  • Observe to quickly understand whether a guest needs assistance or wants to interact, and follow body language and verbal clues to tailor your approach
  • Engage with guests in a genuine way, asking questions to better understand their specific needs
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
  • Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
  • Execute a detailed, accurate, and efficient sorting operation, including all unload schedule times
  • Stock, backstock, and zone product on sales floor
  • Maintain sales floor instocks for GM categories
  • Operate power equipment only if certified and partner with leader if certification is needed
  • Work with accuracy and attention to detail
  • Manage all defectives and handle environmentally sensitive (ESIM) items in compliance with applicable laws and regulations
  • Demonstrate a culture of ethical conduct, safety, and compliance
  • Work in a safe manner at all times to benefit yourself and others, identify and correct hazards, and comply with all safety policies and best practices
  • Support guest services such as back-up cashier, order pick up (OPU), and Drive up (DU), and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
  • All other duties based on business needs
Requirements
  • Must be at least 18 years of age or older
  • Welcoming and helpful attitude toward guests and other team members
  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
  • Work both independently and with a team
  • Resolve guest questions quickly on the spot
  • Attention to detail and follow a multi-step process
  • Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
What We Offer

We offer competitive benefits, including financial and education assistance, as well as well-being and beyond programs. We are an equal opportunity employer and welcome applications from diverse candidates. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services for additional information.



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