SAP Application Support Specialist

7 days ago


Concord, New Hampshire, United States Axiom Global Technologies Full time
Job Summary:

As a Technical Support Expert for SAP Applications at Axiom Global Technologies, you will serve as the primary interface between our clients and our systems, ensuring seamless operations. Your key duties will include accurately diagnosing and resolving client issues using deep product knowledge, designing solutions, and effectively communicating with clients to ensure smooth system performance.

Key Responsibilities:

Accurately diagnose and resolve client issues using deep product knowledge.
Design solutions and effectively communicate with clients to ensure smooth system performance.
Work independently to become a subject matter expert in your area.
Proactively identify and address client issues to minimize system downtime.
Collaborate with the development team to improve system functionality and performance.
Provide training and support to end-users to maximize system efficiency.
Conduct regular system audits to identify vulnerabilities and improve system stability.

Preferred Skills:

Proficiency in Issue Management.
Beginner-level proficiency in Manufacturing Execution Systems (MES).
Beginner-level proficiency with Manufacturing Execution System (FactoryTalk).
Intermediate-level knowledge in the pharmaceutical sector.

Basic Qualifications:

Minimum 3 years of experience with MES (Level 1 skills) would be a huge plus.
Proven experience in Issue Management.

Additional Information:

This role requires working onsite at the client location in Concord, NC. Candidates must be available for 24/7 shift work.

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