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Customer Service Representative

2 months ago

Farmingdale, New York, United States Institute of Inspection , Cleaning and Restoration Certification Full time
{"title": "Customer Service Specialist", "description": "Job Summary

We are seeking a highly skilled and motivated Customer Service Specialist to join our team. As a key member of our operations team, you will be responsible for providing exceptional customer service, scheduling and prioritizing jobs for technicians, and resolving client concerns in a timely and effective manner.

Key Responsibilities
  • Answer inbound client phone calls and provide solution-oriented responses and feedback to clients regarding service inquiries.
  • Schedule and prioritize jobs for technicians based on skills and locations.
  • Primary contact for field technicians calling in for assistance.
  • Make outbound calls to clients to schedule appointments.
  • Own client concerns and work to resolve them efficiently and effectively.
  • Daily invoice review, estimate follow-up, and A/R collections.
  • Administrative office work and marketing tasks.
Requirements
  • Outstanding verbal and written communication skills.
  • Tech savvy with the ability to quickly learn software applications.
  • Self-motivated with a sense of urgency to complete tasks.
  • Able to work gracefully under pressure in a fast-paced environment.
  • Obsessed with details.
  • Experience with ServiceTitan software is a plus.
What We Offer
  • Paid time off, including holidays, vacation, personal, and sick leave.
  • Health benefits and insurance coverage options.
  • 401k retirement plan.
  • Monthly performance bonus.
About Us

We are a 24/7 emergency response business that provides valuable and varied services to local homeowners, businesses, and property managers. Our reputation in the marketplace continues to build, as we are known for high-quality work and extraordinary client experiences.

We specialize in emergency drain clearing, water damage mitigation, and plumbing maintenance, as well as restoration services, hazardous clean-up, asbestos, and mold remediation. Our team is dedicated to providing exceptional service and support to our clients.

We are committed to our company values of RESPONSIVE, ACCOUNTABLE, SOLUTION-ORIENTED, COMPETITIVE, and COLLABORATIVE.

We are an equal opportunities employer and welcome applications from diverse candidates.

", "company": "Institute of Inspection, Cleaning and Restoration Certification"}