Client Advocacy Lead

6 days ago


Salt Lake, Utah, United States Fidelity Fulfilment Full time
Key Responsibilities

Build and maintain strong relationships with clients as their advocate within Fidelity Fulfillment.

Collaborate to understand client business needs and ensure our services exceed expectations.

Manage escalations empathetically and resolve issues effectively.

Regularly review account performance and implement strategies for improvement.

Guide clients through our processes and offer tailored support.

Provide insights to improve operational efficiency and service delivery.

Prepare reports on account performance and customer satisfaction.



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