Facility Operations Manager

4 days ago


Salt Lake, Utah, United States City Wide Facility Solutions Full time
Job Overview

City Wide Facility Solutions, a leading provider of janitorial and building maintenance services, seeks an experienced Facility Operations Manager - Client Solutions Expert to join our team. This role offers a unique opportunity to build strong client relationships and drive operational excellence in the Greater Salt Lake City Area.

About the Role

The successful candidate will be responsible for managing janitorial services and other facility maintenance solutions for commercial properties, ensuring high-quality outcomes and exceptional client satisfaction. As a trusted partner, you will develop tailored service strategies, respond promptly to client concerns, and oversee quality control inspections.

Key Responsibilities:
  • Client Relationship Management: Build and maintain strong client relationships, acting as their go-to resource for all facility maintenance needs.
  • Service Delivery Oversight: Oversee janitorial services and additional maintenance solutions, ensuring high-quality outcomes and meeting client expectations.
  • Quality Control and Compliance: Conduct regular quality control inspections, manage independent contractors, and ensure compliance with company policies and safety standards.
  • Business Development: Retain, manage, expand, and diversify existing client relationships by promoting additional services, providing accurate quotes, and ensuring seamless execution.
  • Project Management: Manage the client relationship throughout the entire project lifecycle, ensuring smooth execution and resolving payment issues if needed.
Why Join City Wide?

We are a team committed to making a difference through industry-leading building maintenance services. For over 60 years, we've offered 20+ facility services under one roof to simplify life for our clients. Our supportive culture values mentorship, growth, and collaboration, providing opportunities for professional development and career advancement.

Requirements:
  • 3-5+ years of experience in sales, operations, or customer service, preferably in building maintenance or facility management.
  • High school diploma required; bachelor's degree in business or a related field is preferred.
  • Strong relationship-building and communication skills, both verbal and written.
  • Excellent time management and prioritization skills, with the ability to handle multiple tasks and deadlines effectively.
  • Detail-oriented with excellent follow-through on commitments.
  • Proficiency in Microsoft Office and CRM systems.
Compensation and Benefits:
  • A competitive compensation package, including base salary ($65,000 per year), uncapped commissions, car allowance, phone allowance, gas reimbursement, and company-provided computer.
  • Comprehensive health insurance options, including supplemental programs.
  • Paid time off and paid holidays.
  • Opportunities for professional development and career advancement in a high-energy, team-oriented work environment.


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