General Manager

2 weeks ago

Southaven, Mississippi, United States Community Choice Financial Family of Brands Full time
Job Title: General Manager

As a seasoned General Manager, you will be responsible for overseeing the success of your store and team by setting high standards for performance and customer service. You will provide ongoing coaching and training to your team to reach company objectives, increase revenue, and develop their skills. Reporting to the District Director of Operations, you will oversee marketing efforts for your location, champion store security and loss prevention, and review all transactions to create a growth-oriented environment.

Key Responsibilities:
  • Oversee, coach, and develop all store Team Members to build new business and maintain store profitability.
  • Manage overall store performance by meeting or exceeding company performance standards, including Key Performance Indicators (KPIs).
  • Lead your team to reach or exceed sales goals by selling loan or pawn products to consumers, identifying local marketing strategies, and leveraging business-to-business partnership opportunities.
  • Supervise and maintain office security and conduct proper opening and closing procedures, including management of vault, cash drawer, and bank deposits.
  • Ensure a work environment that upholds compliance with company policies and procedures, as well as local, state, and federal laws and regulations.
  • Maintain a visually pleasing and professional atmosphere that aligns with the values and mission of the company.
Qualifications:
  • High School Diploma or equivalent required.
  • Minimum two years of experience and proven success in a supervisory or leadership role in retail, financial, service, or related industries.
  • Excellent verbal and written communication skills.
  • Ability to work phone, Point of Sale, Microsoft Office, and other systems.
  • Must be at least 18 years of age (19 in Alabama).
  • Background check required (subject to applicable law).
  • Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills:
  • Associate degree or higher.
  • Experience in check cashing, document verification, money order processing.
  • Bilingual English/Spanish is a plus and may be required for certain locations.
What We Offer:

Our benefits include:

  • A comprehensive new hire training program designed to help set you up for success.
  • Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development.
  • Paid on-the-job training & professional development programs.
  • Multiple coverage levels for Medical, Dental, & Vision.
  • Group Health & Wellness Program, plus special savings on retail items, travel, entertainment, and more.
  • Traditional 401(k) and Roth 401(k) with Company match.
  • Options for Flexible Spending Accounts and Health Savings Accounts.
  • Basic and AD&D Life Insurance.
  • Optional pet insurance.
  • Voluntary benefits, including short-term and long-term disability insurance, accident, critical illness, and hospital confinement insurance.
  • Paid Time Off (Accrue 12 days per calendar year plus 1 additional day for each year of service after the first year of employment).
  • Diverse Culture and Inclusive Environment.

We are committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply.

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