Member Service Representative
3 weeks ago
We are seeking a highly motivated and customer-focused Member Service Representative to join our team at Sam's Club. As a Member Service Representative, you will play a critical role in ensuring our members have an exceptional shopping experience. Your primary responsibilities will include assisting members with their purchases, ensuring a well-maintained parking lot, and providing exceptional customer service across the club as needed.
Key Responsibilities:
- Assist members with their purchases, including answering questions and resolving issues.
- Ensure a well-maintained parking lot, including helping members with their carts and ensuring there are carts available.
- Provide exceptional customer service to members across the club, including answering questions and resolving issues.
- Maintain a clean, neat, and member-ready area.
What You'll Do:
As a Member Service Representative, you will be responsible for ensuring club pick up orders are filled, including contacting members to notify them of delayed pickup times, informing members of unavailable products, and offering alternative product options. You will also be responsible for maintaining the safety of the facility, including conducting safety sweeps and reporting unsafe situations to facility management. Additionally, you will provide member service by acknowledging members and identifying their needs, assisting with purchasing decisions, and processing member purchases.
Requirements:
- High school diploma or equivalent required.
- Excellent customer service skills and ability to work in a fast-paced environment.
- Ability to stand for long periods of time and lift up to 25 pounds.
- Availability to work a variety of shifts, including mornings, afternoons, and weekends.
Benefits:
- Competitive hourly wage.
- Performance-based incentive awards.
- Health benefits, including medical, vision, and dental coverage.
- Financial benefits, including 401(k), stock purchase, and company-paid life insurance.
- Paid time off benefits, including PTO, parental leave, family care leave, bereavement, jury duty, and voting.
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