Automotive Service Consultant

2 weeks ago


Ankeny, Iowa, United States Bob Brown Buick GMC Full time

Bob Brown Buick GMC is a well-established, locally owned dealership group specializing in SUVs and trucks in the Des Moines area. We pride ourselves on not only providing exceptional vehicle sales but also delivering outstanding after-sales support to our valued customers. Our dedication to community engagement and service excellence attracts clientele from across Central Iowa.

We aim to maintain top-notch facilities, employ skilled professionals, offer a diverse selection of vehicles, and provide unparalleled service. Our primary objective is to ensure that every customer enjoys a remarkable experience.

Position Overview

As an Automotive Service Consultant, you will play a crucial role in the automotive sector, showcasing the latest parts and accessories available, while utilizing cutting-edge diagnostic technology in a modern workspace. Reporting directly to the Service Manager, your responsibilities will include coordinating service appointments for customer vehicles, ensuring high levels of customer satisfaction, and optimizing departmental profitability.

Driven and competitive, you take pride in going above and beyond for your customers and thrive in a collaborative team environment.

Benefits

  • Paid Time Off
  • Medical Insurance
  • Prescription Insurance
  • Dental Insurance
  • Vision Insurance
  • Life & AD&D Insurance
  • Disability Insurance
  • Cancer/Accident/Critical Illness Coverage
  • Medical Flexible Spending Account
  • Dependent Care Spending Account
  • Employee Assistance Program
  • 401k Plan with Company Match
  • Employee Discounts

Compensation

  • This role offers a semi-monthly draw along with a commission structure. Successful candidates can anticipate an annual income ranging from $70,000 to $100,000.

Key Responsibilities

  • Scheduling appointments and managing repair orders, quotes, and invoices.
  • Providing customer support through phone interactions and in-person at the dealership.
  • Assessing customer concerns and documenting them for technician review.
  • Securing customer approval for all necessary repair work.
  • Promoting our extensive range of vehicle parts and accessories.
  • Coordinating internal service operations to meet customer commitments.
  • Estimating costs and timelines for services while maintaining customer communication for smooth vehicle delivery.

Qualifications

  • Previous experience as a service advisor or service writer is essential.
  • Candidates must possess exceptional phone and communication skills.
  • A positive and enthusiastic attitude is crucial, along with comfort in upselling products and services.
  • Strong follow-up and follow-through abilities are necessary to ensure client satisfaction.
  • Ability to convey technical information in layman's terms to clients.
  • Flexibility to adapt to evolving business needs.

We are committed to being an equal opportunity employer and uphold a workplace free from discrimination and harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.



  • Ankeny, Iowa, United States Ken Garff Automotive Group Full time

    About UsKen Garff Automotive Group is a leading automotive dealership group that prides itself on its commitment to excellence and customer satisfaction. We are a dynamic and forward-thinking organization that values innovation, teamwork, and employee growth.Job SummaryWe are seeking a highly motivated and results-driven Automotive Sales Consultant to join...


  • Ankeny, Iowa, United States Ken Garff Automotive Group Full time

    Ken Garff Automotive Group is actively seeking a skilled Automotive Service Specialist who embodies our core values of respect, intelligence, excellence, integrity, and collaboration.We have established a comprehensive reward and recognition program specifically designed for our team members, known as ProTech. Does receiving regular rewards and recognition...


  • Ankeny, Iowa, United States Bob Brown Buick GMC Full time

    Job OverviewBob Brown Buick GMC is a reputable and community-focused automotive dealership dedicated to providing exceptional service in the Des Moines area. We pride ourselves on not only offering a wide range of vehicles but also ensuring top-notch after-sales support for our valued customers. Our reach extends to surrounding areas, including Urbandale,...


  • Ankeny, Iowa, United States Ken Garff Automotive Group Full time

    About UsKen Garff Automotive Group is a leading automotive dealership group that values innovation, growth, and customer satisfaction. We are committed to providing an exceptional customer experience and creating a positive work environment for our employees.Job SummaryWe are seeking a highly motivated and results-driven Automotive Sales Representative to...

  • Service Advisor

    1 week ago


    Ankeny, Iowa, United States Ken Garff Automotive Group Full time

    About the RoleWe are seeking a highly skilled and customer-focused Service Advisor to join our team at Ken Garff Automotive Group. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support throughout their vehicle ownership experience.Key ResponsibilitiesCustomer Interaction: Greet all customers...


  • Ankeny, Iowa, United States Bob Brown Buick GMC Full time

    Job OverviewBob Brown Buick GMC, a prominent regional dealer, specializes in SUVs and trucks. Our dealership is committed to providing exceptional after-sales support, ensuring a seamless experience for our clientele. We proudly serve a diverse customer base across Central Iowa, fostering a strong connection with the community.Our mission is to offer...


  • Ankeny, Iowa, United States Brakes Plus Full time

    Become a Key Player as an Automotive Service SpecialistThe Automotive Service Specialist plays a crucial role in delivering high-quality vehicle repair and maintenance solutions efficiently. This role demands meticulous attention to detail and a strong commitment to customer satisfaction and safety.Conduct comprehensive vehicle assessments to uncover...


  • Ankeny, Iowa, United States Car-X Tire & Auto Full time

    Job OverviewCompany OverviewAt CarX Tire & Auto, we are dedicated to becoming the premier automotive service provider in our communities. Our mission is to deliver exceptional automotive maintenance and repair services, ensuring our customers feel confident and safe on the road. We are seeking enthusiastic individuals who are eager to contribute to our...


  • Ankeny, Iowa, United States Car-X Tire & Auto Full time

    Job OverviewCompany OverviewAt CarX Tire & Auto, we are dedicated to becoming the premier automotive service provider in our communities. Our mission is to deliver exceptional automotive maintenance and repair services that our customers can trust. We are seeking enthusiastic individuals who are eager to grow in their careers and contribute to our...


  • Ankeny, Iowa, United States Car-X Tire & Auto Full time

    Job SummaryAt Car-X Tire & Auto, we're seeking a highly motivated and customer-focused Guest Sales Specialist to join our team. As a key member of our sales team, you will be responsible for providing exceptional guest experiences, driving sales of automotive repair services and tires, and contributing to the growth of our business.Key ResponsibilitiesGuest...


  • Ankeny, Iowa, United States Bob Brown Buick GMC Full time

    Job OverviewWe are seeking an experienced Automotive Service Specialist to become a vital part of our expanding team. The role involves working on a diverse range of vehicles, including Light, Medium, and Heavy Duty Trucks, SUVs, Cars, and Diesel vehicles. The ideal candidate will possess a robust background in automotive service, with ASE certification...


  • Ankeny, Iowa, United States Car-X Tire & Auto Full time

    Job OverviewCompany OverviewAt CarX Tire & Auto, we are dedicated to becoming the premier auto service center in our communities, recognized for our exceptional automotive maintenance and repair services. We are seeking enthusiastic individuals at all career stages who align with our mission. If you have a passion for assisting others while working on...


  • Ankeny, Iowa, United States Housby Mack, Inc. Full time

    Job OverviewFLSA Status: ExemptPRIMARY OBJECTIVE: Housby Mack, Inc. is seeking a proactive and enthusiastic individual to enhance our Service department. This role is pivotal in coordinating tasks for a group of technicians while also liaising with clients regarding vehicle maintenance and service timelines.WHY CHOOSE HOUSBY: At Housby, we provide a flexible...


  • Ankeny, Iowa, United States Gpac Full time

    Job SummaryWe are seeking a highly skilled and experienced Master Automotive Technician to join our team at GPAC. As a key member of our service department, you will be responsible for delivering exceptional repair and maintenance services to our customers.Key ResponsibilitiesRepair and Maintenance: Perform high-quality repairs and maintenance on a variety...


  • Ankeny, Iowa, United States Karl Chevrolet Full time

    Job OverviewKarl Chevrolet, a leading automotive group, is seeking a highly skilled Automotive Technician to join our industry-leading Service department. As a key member of our team, you will play a crucial role in delivering exceptional customer service and maintaining our reputation for excellence.Key ResponsibilitiesDiagnose and repair complex vehicle...


  • Ankeny, Iowa, United States Presbyterian Homes & Services Full time

    Position OverviewPresbyterian Homes & Services is seeking a dedicated Senior Living Sales Consultant to enhance our team. This role is essential in representing our organization and its various services to the community, focusing on achieving our sales and marketing objectives. The consultant will lead all sales initiatives, assisting potential residents and...

  • Service Advisor

    1 week ago


    Ankeny, Iowa, United States Ken Garff Full time

    Key Responsibilities:Welcome customers with a friendly and approachable attitude, ensuring a positive first impression.Provide exceptional customer service by addressing inquiries, resolving concerns, and recommending additional services to enhance the customer experience.Keep customers informed with updates and estimates in a timely manner, maintaining open...


  • Ankeny, Iowa, United States Careerxchange Full time

    Position Overview*ONLY CANDIDATES LOCAL TO ANKENY, IOWA WILL BE CONSIDERED*Careerxchange is representing a prominent international manufacturing firm recognized for its expertise in two specialized sectors. They are currently seeking a dedicated Service Technician to join their team in Ankeny, Iowa.The ideal candidate will possess a strong background in...


  • Ankeny, Iowa, United States Careerxchange Full time

    Job Overview*ONLY CANDIDATES LOCAL TO ANKENY, IOWA WILL BE CONSIDERED*Our client, a leading international manufacturing firm with a robust national footprint, is seeking a skilled Service Technician for their Ankeny, Iowa facility. This role is essential for maintaining the high standards of service and support that our client is known for in their...


  • Ankeny, Iowa, United States Careerxchange Full time

    Job Overview*ONLY CANDIDATES LOCAL TO ANKENY, IOWA WILL BE CONSIDERED*Our client, a leading player in the manufacturing sector with a robust national footprint, is seeking a dedicated Service Technician for their Ankeny, Iowa facility. This role is ideal for skilled individuals who possess a strong work ethic and the ability to operate autonomously.The ideal...